Wren Kitchens - Basingstoke

Wren Kitchens es una empresa especializada en reformas de cocinas y venta de artículos de cocina. Con una calificación promedio de 4.4/5 según 101 opiniones en Google My Business, es una opción confiable para aquellos que buscan mejorar su hogar.

Situada en St. Michael's Retail Park, The Harrow Way, Basingstoke RG22 4AN, la tienda ofrece una variedad de servicios para satisfacer las necesidades de sus clientes. Desde estimaciones en línea hasta entrega el mismo día, Wren Kitchens se compromete a brindar una experiencia conveniente y sin complicaciones.

Además, la tienda cuenta con instalaciones accesibles para sillas de ruedas, como aparcamiento adaptado, aseos, asientos y espacio seguro para personas transgénero. Esto hace que la tienda sea inclusiva y acogedora para todos.

Los clientes pueden elegir entre diferentes opciones de pago, como tarjetas de crédito, débito, móvil por NFC y cheques. La tienda también ofrece opciones de compra en tienda y a domicilio, lo que permite a los clientes elegir la opción que mejor se adapte a sus necesidades.

La página web de Wren Kitchens es una herramienta útil para aquellos que desean explorar la gama de productos y servicios antes de visitar la tienda. Con solo unos clics, los clientes pueden obtener una estimación en línea y planificar su visita a la tienda en St. Michael's Retail Park.

Opiniones de Wren Kitchens

Abrie De Villiers

5/5

Leonid provided great service from day 1. We appreciated how he took us through the options in the design phase and made some good suggestions along the way. He made sure we stuck to the timelines for decisions and ordering, so that we could make our delivery date. He also handled any changes we had without showing any irritation (which we’d understand if he did 🙂 )

Jackie Lee

5/5

Had a great experience with Wren from day one. It was great to be able to see on the computer how it would look and actually does look exactly like the design now it is finished. Communication with the company over delivery times was fantastic and even when bits were missing you just order them on the app and they arrive within two days. Another bonus was the virtual reality experience where I could feel like I was standing in the actual kitchen. Also very happy with the three year interest free option. Would recommend.

Joanne Quinlan

2/5

Very disappointed. Was in Basingstoke store for over an hour. Not a single member of staff even attempted to talk to us, despite being the only customers in store. Too busy discussing their social lives or on their phone, despite us keep looking at them at them all on various occasions. Even manager who appeared for 5 mins just looked and walked on by. Shame, as some nice products and we wanted to organise an appointment to discuss plans. Wickes customer service for kitchens, far superior. Not sure now if I would want/trust to buy our kitchen from Wren.

Harry Robbins

1/5

Wren order number 37113671, so they can reply if they seem fit! The rating would be ZERO if it was possible. Everything about this kitchen company has been a nightmare!
I'm not going to try to 'black cat' anyone/anything that others have written on the group (on Facebook! search for it or beware).
But just to inform you of our problems, so far.
Saw the Wren advert and needed a kitchen so thought would give them a try.
That was spring last year, very swept up technical support & plan to get you to sign up to the interest free deal. So far so good.
Long story but eventually the kitchen turned up in Nov! We looked at the units and (unsurprisingly (now)) they were of a pretty poor standard! Inside(s) chipped, scratches, marks and just poor quality.
So, like many, took photos, spoke to the installation team manager who informed us 'most clients just let us have access to their houses, leave us to it and then will see the finished product later.' But we're not MOST clients (we were going to be there throughout) and we wanted to ensure that what we were spending over £20k on, plus installation, was of a good standard.
Then, after about 2 months (numerous phone messages, texts, emails) 'our' field agent was, eventually, involved.
He said that the units were all produced to the furniture industry standard!
Well they may be but that standard must be fairly low (my comment!).
He then tried to quote trading standards to my wife; she, diligently, called Trading Standards to be told that we (as customer) can refuse any items if they are not of a suitable standard.
The Wren, agent, eventually agreed to replace all of the damaged units except the one (which we suggested was of a poor quality, even though the damage was at the rear!) large carcass.
Several conversations/days later, we told him we either wanted all (damaged) units replaced or Wren remove everything and we would go elsewhere. We also gave them a timeline of 2 weeks as this had been going on for 4 months, to then.
They, finally, relented! So, Monday, ALL the 'old/damaged' units were flat packed; Tuesday the 'rubbish' was collected and today the new kitchen was delivered. We also stipulated that if ANY of these units are substandard then that is it! Wren collect everything and we'll go elsewhere.
Stress has been ridiculous, no kitchen (oven, cooker, sink, washing machine) for 4 months; nearly a year from us walking in the showroom in Basingstoke; carcasses in the kitchen, lounge, garage and neighbours garage.
Today, the new units turned up having been through 'some QC' process. Unfortunately, as we'd expected, there were at least 6 of 10, we looked at, damaged in some way. We didn't bother with examining the 6 as we were fed up by then.
Now, to try and get some money back, I doubt very much whether we'll get anything in the way of compensation for not having a kitchen for 4 months and counting.
My advice stay well clear and don't be taken in by their advert or swanky looking showrooms.

lucas Gas

5/5

Very happy with the service and kitchen. Nice quality and has improved our limited space alot. Thanks you Emily and the team in Basingstoke

Nicholas Mathieson

2/5

Litany of errors combined with a complete lack of engagement once contracts have been signed and money exchanged. I will not be using Wren again and advise those that are looking for good service and the ability to actually install a functioning kitchen to go elsewhere.

Bob Bending

1/5

Well, our one-stop-shop dream kitchen turned into a bit of a nightmare. Yes, it now looks great but a series of issues has made the whole experience unpleasant and stressful. The surveyor who came to price up all the extra work missed a fundamental issue which meant we didn't get the outside vented extractor we wanted so much – but we only found out that when the fitters turned up to start work. We had to arrange and pay for removal of our ceiling. The Wren floor we chose was discontinued, but no-one at Wren thought to let us know, they just took the flooring off the order, so we had fitters waiting to fit a new floor and no new floor! I had to go and buy some off the shelf that day to keep the job moving. Oh, and pay the fitters extra to fit it. No-one mentioned we would need to arrange painters – more time and money. Four separate deliveries damaged, so we had to delay and wait for replacement items. LED lighting and electric sockets missed off the finished job. Looks great now but are we happy? No. Would we ever go to Wren for anything else? No.

Viola Curry

5/5

So helpful from start to finish. Very lucky with out kitchen designer, Leonid Zalyva, who was so helpful and responsive. Thrilled with our kitchen.