The Home Depot - Lewiston, Idaho

Anna K.

Rodney was such a great help this evening. Me and my spouse went in and weren't 100% sure what we were looking for. He walked us through from "Point A" to "Point B" on how to get the job done, including drawing a diagram, all the while helping us find something at an affordable price. He really went the extra mile, especially coming in so late. To receive that level of customer service was unexpected, but so greatly appreciated. Thank you Rodney for all that you helped with, can't wait to see how it turns out. Happy Birthday! 🙂

Jerry S.

Terrible service. Worst I ever encounter. I asked for help and he refused. I asked and radio manager. Manager not on duty Very upset. Quality of wood is horrible and went down to Lewiston today wow first class service and much much better quality wood I will not shop there again I spend 2k. And they don’t deserve my business two old and previous managers would not have allowed this. Just horrible.

William C.

They don't do chipped vehicles keys but the lady that makes the keys said it would work. So she made one and I tried it and it didn't work. So home depot needs to train their staff better. Other than that experience, I've always liked home depot.

Christy M.

We called this Home Depot before we left our home in Moscow, Idaho to make CERTAIN they had the sheetrock we needed in stock. Online said they did, and the woman we spoke with said "yes it's in stock". It's not, and won't be until tomorrow. We purposely went today to avoid the $100 fee for delivery and to avoid the bad weather expected for the next several days. They wouldn't waive the delivery fee and no apology was made for falsified information given. This isn't the first time we've had an issue with this Home Depot, so I'll be going directly to whoever it is at headquarters in an email with hopes for some kind of reimbursement. Apparently, the sheetrock is actually on the property, and says it's in stock, but it isn't being unloaded until the store closes.

Never going here again. I'll always recommend my friends and family to NOT come here.

Thanks for 2 very expensive trips.

Update: I spoke with customer service online and while they couldn't waive a delivery fee, they did give me 20% off my order and it will be refunded to me this week.

Bethany T.

My husband and I went in to talk with someone about getting a board for a shelf. We had a couple of questions so we started to look for someone to talk to. We couldn't find anyone except one employee who was helping someone. We found some in another department and asked if they could page for assistance. The did and asked them to meet us by the saw. We waited about 7 minutes. During those minutes I found a board that I thought would work but wanted to ask if it was the best option for what we were doing. Still nobody came so I went and asked again if someone could help us. The page went out but still nobody came I stayed by the saw this time and my husband went to look for someone. He was unsuccessful but while he was gone another employee came to the saw to make some cuts for someone else. He was incredibly rude to me. I told him we had been waiting for at least 15 minutes to get helped and had 2 pages go out. I can't even tell you how rude he was. The things he said made me know customer service didn't matter to him. He finally angrily cut the board. Guess what, it was wrong! If he had asked another sales associate to help or just answered my questions instead of being condescending I bet we would have figured that out. Over all we spend at 20 minutes in that department without any help and we left without what we needed.

Steve M.

We bought a fantastic multi function Werner ladder at the Lewiston store yesterday and the ladder is fantastic but the service was " more fantasticer"! The service in this store has greatly improved.
Thanks to Marco and Tyler D for all the help!

Yusuke U. ?.

Our experience at Home Depot in Lewiston was a good one, with Rodney assisting us with what we were looking for. He was very knowledgeable of the products and extended great customer service with a pleasant attitude. We appreciate his service and look forward t9 working with him again, should we need assistance at Home Depot Lewiston. We hope the company will commend him for his Customer Satisfaction. Thank you, Roel and Kathy Rueda

Barbara S.

We purchased 144 Victorian Beltis Pavers yesterday 03/08/25 and a wonderful young lady named Natasha helped us load these onto our truck. She did it willingly, thoughtfully and joyfully. My husband has difficulties with both shoulders and he can only do so much now...but thanks to Natasha, we got it done. She is an asset to Home Depot! All companies would be blessed to have someone like her represent their company. I recommend a huge raise for her. She was slight, but strong , willing and eager to help us! Thanks Natasha!!Mike and Barbara Stovall