Sylvan Furniture & Sylvan's Mattress 1st - Lewiston, Idaho

Helen C.

We had a very positive experience at Sylvans. The staff is very knowledgeable of their products. We found three beautiful recliners. Their products are top quality.

Rodney S.

Sadly, I have to amend my review from below. Our experience was while purchasing a bedroom set in May. At our convenience, we paid in full without the set being in stock and apparently got forgot. Assured that we'd be updated in June with the anticipated filing of our purchase to be delivered 8 weeks after order, we didn't hear anything. Now... since I contacted THEM, I find out part of it has yet to be in the country; expecting it to hit the coast end of August and hoping for delivery 🙏 by end of September. I realize shipping has been a casualty of COVID, but if your running a business affected by this, you have a responsibility to keep customers informed, not just leaving them hanging an extra 2 months (best case).

May not be world best furniture, but I'd say it's the valley's best quality without having a custom made piece. Service was very good: well organized and knowledgeable about availability and process to complete the entire transaction with plans for communicating. The selection was VERY good and we found just what we wanted.

Milee D.

Great customer service! Everyone I worked with was friendly, helpful, and knowledgeable. The sectional I bought had a manufacturing problem almost a year later, and Sylvan's took great care of me and got me into a better setup for no charge. They also deliver and remove your old furniture so you shop can hassle free.

Katherine M.

My boyfriend and I bought a coffee table not to long ago for our new apartment, one of the Guitar pics. Today we're just moving it to a different spot in our apartment, The leg popped off and the table lands on my foot lol. We look under it, the whole table underneath is cracked. Looking at the screws they are too small for that table. Especially how heavy the table is. All the washers and screws are bent.

Jim K.

The staff and customer service is amazing. I purchased a lazyboy recliner there is a ton of choices Jorge made sure that the chair I went home with fit perfectly. Having knowable staff is definitely second to none at Sylvan furniture.

Lana T.

Josephine was very patient and helpful. She had great suggestions about the entire room. If I had stayed longer, I'm sure I would have bought more. I know I will be back.

Christine J.

My boyfriend took a picture there to be framed in August. Was asked for half down. $300 in total. Picked out the frame and everything. Was called about a month later to say it was completed. Went in today to pick it up, apologizing profusely for being so late. Picture was not done! Still rolled up under the desk! They had replaced the glass on a 2nd picture, and was charged almost $38 for that today. Was then told, they would order the material for the 1st picture. We thought it was completed! Not so much as a sorry, the 2nd one is on us. Nothing! Needless to say, we will not be taking any of our other pictures there to be framed!

PAZAZ S.

Salesperson Jorge was great. Doesn't look like much from the outside but looks are deceiving. Four stories filled with mostly quality furniture... even has a wing dedicated to a sleep specialist that calibrates a machine to test which firmness is perfect for you (over 50 mattresses to try).