Supreme Kitchen and Bath - Brooklyn, New York

Gabriel G.

Extremely Disappointing Experience - Empty Package and Poor Customer Service
Rating: 1/5
I'm extremely dissatisfied with my recent experience . I received an empty package, which was not only frustrating but also a waste of my time and money.

To make matters worse, the process of requesting a refund or reshipment of the paid items has been slow and inefficient. The lack of prompt communication and resolution from the customer service team is unacceptable.

Received an empty package
Slow refund/reshipment process
Poor communication from customer service
BASICALLY STEALING PEOPLE'S HARD EARNED MONEY.
THIS COMPANY IS A FRAUD.

I expect a higher level of service and accountability from ONLINE RETAILERS . I would advise others to think twice before making a purchase from "suprime kitchen and bath".

UPDATE: I hope the company will take my feedback seriously and take immediate action to resolve this issue.

Michael P.

Extremely disappointed with this seller. I didn’t approve the purchase, the item got shipped anyway, I paid for return shipping out my pocket and I didn’t get full refund. Scammers stay away!

J R.

I had a great experience ordering from Supreme Kitchen & Bath, a company I recently discovered. When I had some questions about my order, they were extremely helpful and willing to assist. Additionally, their prices are very competitive. I highly recommend this store to anyone seeking a great shopping experience.

Laura K.

In 2019 we remodeled our master bath. We purchased 2 LED mirrors. Recently one had a problem with the mirror deteriorating around the edges. I contacted and sent photos to Supreme Kitchen and Bath and they honored the warranty and replaced the mirror.
The mirror was backordered but I was sent updates and the mirror was delivered as stated and in great condition.
I was impressed with how conscientious Toba was in keeping me informed by email.
I would happily use this company again.

Lydia P.

I can see by the other reviews this company doesn't care about their reputation anyways, but I'll certainly add my 2 cents to try and warn away their next potential victim!

I waited months for a vanity and they kept pushing back the delivery date every month. I made it clear how much rental income I was losing by not being able to finish my bathroom repairs, and that I had remodeled the whole room to fit this specific (unusual configuration) vanity after making the online payment. They did not care, they did nothing to rush it and blamed everything on everyone else, no accountability, no concern, and would not even give me a discount for the huge inconvenience and loss of rental income. They then "lost" my payment and made me do some sketchy paypal transaction, I'm guessing to save themselves a couple bucks on a credit card charge, and then told me how lucky I was that they weren't raising the price, since the item costs more now. Terrible customer service and obviously could care less about resolving issues for their shoppers.

EDIT: To their response, it was not standard at all, it had the drawers on the left, which is extremely hard to find but I needed it that way because of how my pipes came in.

abraham P.

Just received my second order from them, and I'm thrilled once again! The service is top-notch, the product is exactly as described, and the experience is seamless. Highly recommend!

Jeff

Don’t order from them unless you don’t need it right away! And when calling to ask why the order was taking too long, only able to leave a message to a non-descript answering machine and never received a call back. Tracked them down using another number I found online and was told to email them with my inquiry and hung up on me! I was very close to simply cancelling my order when they finally emailed me to say they had “fulfilled” my order and would mail it shortly.
I received the part and it was what I ordered but not willing to deal with this company anymore!

James C.

Great quality products and outstanding communication. I ordered a bathroom vanity and mirror set that was unfortunately on back order from the manufacturer, even though Supreme's website showed "in stock". I was a bit nervous when my credit card was charged the full amount up front even though the item was going to be delayed for 3 months. However, their consistent and responses to my frequent requests for status provided me with the confidence to be patient. It all paid off in the end as I am very pleased with the quality of the Lexora vanity and the excellent packaging that protected the precious order. Supreme Kitchen and Bath did not charge shipping and their prices were unbeatable. The delays I experienced were due to the manufacturer, which I was able to independently confirm. When the matching mirror was delayed even further, I was offered a refund or an upgrade to another in stock product without additional charges. Very pleased in the end and gave 1 star short of a 5 star rating for false indication of "in stock" product, processing payment up front well in advance of shipping, and having to contact them for status. Otherwise, a trustworthy seller with great products.