Rigby Ace Hardware - Rigby, Idaho

Marcos P.

Muy buena calidad y atención al cliente

Robert H.

Always helpful, lots of different products in store, prices are a little higher than big box stores but you can get help faster so it's worth it. Lucky to have this place in Rigby.

Amy T.

Hometown feel is completely gone 🙁 Workers are less smley, and helpful, the inside of the store is completely changed, and there is no longer a cute holiday section. Prices are way up and it feels very corporate. Sad to see Scotty's is gone.

JoAnn D.

I was checking out my items at the counter when one of the store managers came running up to the counter and started yelling at one of his employees. I was so embarrassed and I know the employee was mortified. It is not justifiable for anyone in a workplace to yell or raise their voice at anyone in a workplace. If management can't get there point across using a respectful inside voice then they don't belong there.

Vanessa P.

Update:

The remodel has completely changed the store. Staff were kind. It's nice to have a store in town that has everything you need, prices seem a bit high but I didn't do any actual price comparisons, but I guess you pay for convenience. This review is updated from when the store first changed from Scotty's, which was a really fun, old school store that I will miss.

Lex G.

Sponsored Rigby FFA week tractor drive. Great local business. Helpful and easy to work with.

Emily T.

Where are they hiding it? I was just in there and did not see any. It appears they have switched brands

Chris L.

Please read the reviews carefully. This store recently changed ownership, moving from Scotty's True Value to Ace Hardware. The good reviews are referencing Scotty's, the bad reviews are referencing the new Ace.
I will follow suit by saying, when this store was Scotty's, every single person working there was happy to be there (seemingly), friendly and knowledgeable. You could walk up to any random employee and ask for a gallon of paint in a specific color and sheen and if they couldn't mix it themselves they would get someone who could. They really went all out to satisfy.
And then Ace came along.
Generally speaking, I like Ace stores. But this store in Rigby is horrible. Since they became Ace, I have been in 3 times. On one visit, it seemed there was 1 person at the checkout and 1 person manning the auto parts area. The other employees were all standing around a new baby that someone had brought in, basically ignoring all the customers.
All 3 times, the cashier has been incredibly rude and condescending. This most recent time, I needed a handful of bolts, nuts and washers, about 8 each of 3 different sizes. It took me 45 minutes to find what I needed. They have bags that you can put your small quantities in, but there are no pens to write down skew numbers or anything, so I took photos of the barcodes, items numbers and price and went to the register.
The woman at the register was really put out. I was ready to tell her exactly what I had, but she insisted on dumping everything out of the tag, individually counting, and then trying to guess in her computer how much to charge me. I told her several times I had photos so she didn't have to do that, but she ignored me entirely. The tipping point on this trip was her telling me that this would have been easier if I had written the prices on the bag, immediately followed by her trying to tell me that one particular bolt was sold by the pound and she had to weigh it! Nothing I had was sold by the pound, and I had individual skews for each item.
I always prefer to shop local, but this place is a dumpster fire. Couple the service frustrations with the fact that they are doing a major remodel while staying open, and the issue is compounded that much more.
I won't be back, and I will tell everyone I know not to go to this location. I much prefer driving 15 more miles into Idaho Falls to go to Lowe's or another local hardware store there.