ProSource of Northwest Arkansas - Rogers, Arkansas

Lauren F.

We learned about ProSource through one of their designers and began working with her on a kitchen redesign. We enjoyed the process of picking out the items we wanted during our consultation and felt good about placing the orders with them.

However, we are extremely unimpressed by the follow-up and communication after our order was placed. The designer we were working with told us timeline/delivery dates so we could coordinate with our contractor. After this discussion the designer “left” and we were NOT notified. We found this out after we began calling to confirm delivery dates—which were a month later than we were initially told.
Then, we had to pay phone tag for a week to determine what orders had been payed/fulfilled because nobody in the office seemed to know and I had three different invoices from the first designer. I wish that someone had communicated the change in staff so that we had a unified point of contact to answer the unresolved questions instead of being bounced around by employees.

The cabinets were delivered a full month after we were initially promised by the first designer and ProSource did not include any diagrams for cabinet layout and configuration so we had to reach out and ask for it when they were finally delivered.

The tile was delayed two months past what we were initially promised. After delay we were offered replacement tile from their “limited in-stock selection” that did not look anything like what we originally selected. We did turn them down and offer to wait it out. Coordinating the tile delivered was difficult and frustrating. My husband ended up wasting a half day of personal time off this morning because the warehouse coordinator promised delivery in the morning for the delayed tile—when my husband called them at 10 after no delivery, he was told they had put a out of town delivery ahead of us but would “head our way in 30 minutes”. I got a call from the warehouse at 11:48 letting me know they were 20 minutes out.

In summary: The cabinets, hardware, and tile are high quality and beautiful. If you have an unlimited amount of time and patience for poor customer communication, the end result looks great.

Skylight H.

ProSource was providing the flooring services for us for more than 6 years. They provide good collection of flooring options and Brady and Whitney have been great business partners with excellent service.

Lindsey L.

My experience with everyone at the showroom was fantastic! They got me great prices, most materials were below cost found at big box stores. Super responsive, and helpful with design choices. I never felt rushed. 10/10 recommend! I've been telling all my family and friends to give them a try.

Jordan W.

Great place to go for all your flooring needs and they now carry lighting, bathroom fixtures ect. Very nice will lit showroom and Huge selection. And the people there are easy to work with and lots of help

Michael C.

Went to several places looking to match a tile for our shower and felt rushed out of the store. Samantha at ProSource, took her time and showed me all kinds of different options. Then met with my wife and did the same thing over again. Great showroom, excellent service.

Josiah D.

I had a great experience with the whole team at Prosource! Their process is easy and smooth! They are all very great to work with. I got countertops through them and will most likely go back to pick out some tile!

Donna B.

Worked with Nathan Reedy in Rogers Arkansas! Nathan has provided superb, fast, friendly, knowledgeable service! He went above and beyond and I can’t say enough good about him. He even helped me on a long distance project. Love ProSource for their great selection on every aspect of remodeling and building products! I wouldn’t take my business anywhere else!

Amanda G.

Love the willingness to help, design options, and customer service at ProSource of NW Arkansas! I have had only great Experiences. PS. Whitney is the BEST!