PG Long - Meridian - Meridian, Idaho

Catherina C. ?.

I called P.J. Long because I saw how well they have cleaned carpets in our senior apartments before, and I needed a couch and love seat cleaned that I had bought that was absolutely filthy, but I really wanted.
Jessie came out and this was a real iffi job, but he was going to give it his best.
Jessi did a fantastic job.
My couch and loveseat came out wonderful.
And Jessi is such a gentleman.
What more can I say about Jessi and P.J. Long than Perfect!
My Son was able to come over this weekend and put my furniture in my house. .. so now you can see the difference. They look New again.

Kristi B.

Very Nice guys, but the huge problem is that all three of them that showed up did NOT speak any English. I mean they spoke 0 !! I could NOT communicate with them at all... They couldn't do the job right because they were here before and cut my carpet and pad- so when they came back out to stretch it and fix the tacs or nails sticking out they couldn't!!! I've been stepping on very sharp nails or tacs just to enter my bathroom. The metal strip they put down does NOT COVER THE NAILS AND DOES NOT MEET THE SEAM OF THE CARPET!!!!! IM ANGRY!! I CANT WALK IN MY OWN HOME BAREFOOT!!! Then they picked up a hundred year old antique desk with glassware on top that is also antiques and didn't even ask me!!? I would have moved it.... They showed up 22 minutes early which is normally fine, but I wasn't ready for them and again couldn't communicate with them I had to talk with their boss on the phone!! They left clear plastic movers tape stuck to my bathroom cabinets ... They left what looks like hot glue all over my toilet and vanity. All over my make-up case!!! Wood chips and pieces of carpet all over my bathroom floor!! Just very unprofessional.. I was highly disappointed.... I don't wear shoes in my home, but I couldn't communicate that to them!! They don't cover their feet with any protection in the DEAD OF WINTER!! And needless to say I had a hour of cleanup and mess!! They were nice and polite but very unprofessional and you can't talk to them!! Never again! They should have done the job right in the first place.

Danielle M.

I’m a property manager for a couple properties in downtown Boise and we’ve used PG Long for our dryer vent cleanings the last few years. We’re very pleased with the services and will continue to use them. Karson has done a fantastic job year in and year out. Overall PG Long is a great company and we’ve used them for their restoration services & carpet cleanings as well. The technicians are always super friendly and very communicative.

Fran F.

The guy showed up an hour early during my business hours, he was lecherous and I felt very uncomfortable. He didn't bother vacuuming first, the cleaning lasted about 20 mins and now the carpets smell musty. Horrible experience all around, I had to cleanse my home of this dudes creepy energy

Josh A.

Tim at Pglong meridian is a tech there and wanted say we were very pleased with his work and the respectful nature he has with his clients if there were more than a 5 star review I would give him more.i will be going threw them again when needed that’s Tim for everything

Brent S.

Let me start with this.... INCREDIBLE EXPERIENCE from start to finish!!! This entire team is top notch, they are courteous, friendly, and very professional. From my first interaction will Jill to schedule the work being done, to Matthew and his entire team showing up to complete it was nothing short of fantastic!! The work that was done is second to none, and well beyond my expectations. I will tell you, they truly do care about doing the right thing for their customers, job well done!! I would highly recommend PG Long to any friends and family, as they took great care of me. Will return to them for all of my needs in the future.

Cindy W.

I have been using PG Long carpet cleaning for years. Not just personally but for my business needs as well. I always ask for Jesse who does an amazing job! Always on time, courteous and leaves our house looking great!!

Josh W.

We recently had the opportunity to work with PG Long as a vendor for our property management company. While our initial experiences were satisfactory, a significant issue arose during a dispute over a water leak. This leak was caused by PG Long not properly reattaching a washer drainage hose after completing flooring work.

During the resolution process, I spoke with two employees: Brittany and Brian. Brittany was exceptionally helpful and caring, demonstrating a genuine concern for our situation. Her professional and empathetic approach was greatly appreciated during a stressful time.

However, my interaction with Brian, the store manager, was quite the opposite. Brian was rude, unhelpful, and quick to shift the blame, which added unnecessary frustration to the situation. His lack of accountability and poor customer service were disappointing.

Ultimately, the issue was resolved, and PG Long provided a refund. However, there was no follow-up or apology from Brian, which left a sour note on an otherwise resolved issue. While the refund was appreciated, the lack of an apology or follow-up from the store manager was disappointing and fell short of the customer service standards we expect.