Patterson's - Burley, Idaho

Lori J.

Curtis and John and Lorena went above and beyond with my TV installment. They moved a TV into another room and put my new Sony in my bedroom. Curtis went through the remote features and encouraged me to call him if I had any questions or problems. This business is a 5 star in my book!!

Mark A. H.

Curtis Patterson is thee Guy I would highly Recommend for advise 👌& buying High End Flat Screens , Audio & Video gear-!-

Mark Alan Henley
10.9.2024

Brandon P.

I was surprised to find food storage in an audio/video store. Curtis was very knowledgeable and even told me of a few cans that he tasted to ensure it was something he wanted to sell. I have purchased several large orders to make sure I am prepared for anything to come in the future. I tried the mash potatoes and they were actually good.

Jeff W.

Had some new speakers,amp and stereo installed. Passenger door panel doesn't stay on. Driver door panel is broken and not finished putting back together. Window and door lock switches don't work. Trim panel in the back is hanging down. I just dropped a thousand bucks for my car to get destroyed. Never going back. A VERY NOT HAPPY CUSTOMER...

Buzz B.

Could not have been happier with these people, their service, and their products! I stopped in to figure out how to get my phone to talk to the stereo in a car I just bought and they couldn't get it to work, so I wound up buying a new one, and they walked me through the whole process I had to set up the application on my phone to talk to the stereo, and they were more than happy to help! good product, installed and out the door under 150 bucks, you can't beat that

Chris H.

No customer service and poor sevice. Our appointment was moved to 3 pm for a stereo and back up camera installation. The car was dropped off the night before and the sales woman was informed I would be back at 5pm the next day to pick up vehicle. As a customer we rely on the sales and installation reps to schedule the appropriate time for their services. At 5pm we received no phone call to say hey we're running late or ran into difficulty we only received excuses.... "your dash gave them a bad time, we had to put in an upgraded part, your existing phone holder gave them a hard time (simply scewed in)etc.. At 5pm she asked us to return at 6pm. When it wasn't done at 6pm, more excuses were given with stating the installer is just bundling everything up it should be done shortly. at 7:10pm when the sales lady was getting into her car to go home there were additional excuses "your dash just gave him such a hard time etc..". Mind you this was a stock dash. She stated he's just finishing up threading a wire and then has a few screws to tighten up. Since we live 20 minutes away and gas is astronomical we waited in the parking lot, in the cold, in the car from 5pm to 8:30pm pm to have him roll it out, and the radio not work. The installer apologized over and over again and said we could wait another 40 minutes to have him dismantle and fix it or bring it in the next day. We chose to bring it home. The next morning my husband took it apart fixed it and put it back together in 10 minutes. Though I would never buy another stereo there or render their installation services I would suggest to Peterson's that they fire the sales woman. Harsh... yes, but consistently blaiming the customer's vehicle or the customer is not how buisness should be done. Take accountability for you changing the appointment on the customer. Take accountability that either you started late, had a bad day, things just weren't going right.. whatever.. but don't blame the customer or the vehicle for your actions and communicate with them. You certainly could have called to say hey we're running late or ran into some problems it won't be ready for another 3 hours, would you like to pick up your vehicle later tonight or tomorrow morning? l notice also those who have written bad reviews your response is to make excuses. Please don't bother. it's nice when a company owns up to their mistakes. It might be your saving grace.

Kayden H.

I wanted to put subs, an amp, and a new radio in my truck in high school. i went in and spent wait to much money on everything. they told me not to mess with the settings on the amp because it would mess the subs up, so i didnt. less than a month later the radio just stopped working. so i went in to have to replaced and the owner tried guilt tripping me and accusing me of breaking it on purpose. after hearing this story his worker came out and told him it was a bad radio. he did not apologize. after putting the new radio in the subs and amp never worked again. instead of dealing with the headache of going there again i think i’ll just sell them or go somewhere else to get it fixed.

Kaelen W.

Very helpful people and extremely kind. Had a lot of questions and they patiently answered all of them, helped me get set up with the right head Unit for me and even showed me around some new speakers, very nice folks and knowledgeable of their line of work.