Orlando Kitchen and Bath Gallery - Orlando, Florida

III III

Unfortunately, there are a few businesses in this building. Those operating solely as Orlando Kitchen & Bath aren't decent at all.

For US Design Source: Michael and his side of the shop are phenomenal. Lauren is an absolute pleasure to work with - she has a knowledge and passion, and it's very clear. She and Michael are honest with you, and are willing to talk through every detail - not just sell you, but talk through why what you want may/not work, and/or what would make the most efficient use of your time and/or money.

For Orlando Kitchen & Bath: The owners of Orlando Kitchen & Bath are absolutely horrible. Traci and Sean (yes, with an "I", per their business cards). They're rude, in-your-face, obnoxious. They talk to you like you're idiots, don't know what you're talking about, AND don't know what you want. As if these weren't issues - they bluntly tell you something is stupid and/or won't work without offering explanation, and then they avoid talking proper numbers - as if they just want to see how far they can push the cost before you stop them. We'd contacted and met with them quite a few times over about a year. We'd encountered six different 'girls' in the office in that time. We say "girls", because that's how Sean referred to them: "I'll have one of my girls do it". It felt wrong and disrespectful. Some of the "girls" were incredibly attentive, kind, knowledgeable, and communicative too - Heidi and Samantha, the Executive Assistants (though we got the feeling they did way more than ever given credit for, because we could hear them being given personal tasks, and even tasks using their personal cars). There were a couple designers, but Stacy was great, and really worked with us. The woman at the front desk, Tiffany/Tiffani (we weren't sure), was just pleasant and informative too. The way Traci and Sean spoke to some of them was absolutely abhorrent. You can always tell a lot about some people by the way they speak to and treat the wait staff, their office staff, and/or their cleaning staff. This was embarrassing and made us uncomfortable to witness/hear - they'd yell, demean, demand, ask horribly rude and accusatory questions, and not once compliment or thank them. We hope the women working for them moved up and out of there. Unfortunately, after working with the owners, we just couldn't make a proper case for working with them. When you work on a remodel or a new-build of anything this business offers, you're looking at a significant chunk of time. We didn't want to invest any time on the chance we'd have to work with Sean or Traci further (rather than just deal with the accountant, Heidi/Samantha, or the designer), and we didn't want to risk the dishonest business dealings we felt were in our future if working with them.

EDIT: We've since found out that all the women in the office have all left - good for them! We've also since been told that Orlando Kitchen and Bath no longer does residential work. So we guess that worked out, all in the end.

Monica Potaczala

Today, I visited your showroom to look at counter and flooring samples. The sales woman did not give her name. She had dark hair. I asked a simple question... "What is the price per square foot of Ceasarstone Chocolate Truffle?"

Instead of giving me a straight answer, she condescendingly asked, "So are you familiar with the design process?" As a matter of fact, I am. However, that wasn't my query. I know edges and cuts cost money. I know shape matters. However, that's not what I asked. As Caesarstone is a manufactured stone and therefore has no additional cost for quarrying, there is a simple answer to the question... the price. I never received it. When it became obvious she wouldn't answer, I turned my attention to counter samples. She left the room and began trash-talking me to someone in plain earshot.

Is that how your salespeople do business? Is that how you do business, because that is most certainly not how I do business. I briefly looked at flooring and left. I have an entire house to renovate... cabinets, counters, floors... and thanks to your salesperson, your company will not receive a single penny of my $70k renovation budget. I suggest you school your salespeople in customer service. The attitude I received today was inappropriate for a company that wants to continue to succeed.

I'd received a few positive reviews for your company, but I'd also received several negative reviews. I now see the negative ones are most accurate. I will now begin to post my own reviews of my experiences far and wide... Facebook, Twitter, Linked-In, Angie's List, and every home decor and improvement website I can find to warn others about your store's deplorable customer service.

And yes, I will be researching owner information and passing this same text along to them, so it cannot be intercepted by anyone wishing to cover their tracks. Good day.

Barry Wallace

Worst customer service I’ve ever seen. This place is run by morons. Met the owner or manager. Listening to her before I spoke showed me she’s incapable of grasping professional conduct. Never going back, ever!

Michael

Excellent, Cindy was very nice and professional

FL. CRACKER

Poor customer service

Bianca Aikens

Federico Fernandez

Jonathan Hill