One Swanky Shop - Marble Falls, Texas

Paul

This place has to be a front for money laundering because there's no way people are spending this much on such poor quality furniture. Sales rep asked what we were looking for, to which I said simply a coffee table with matching end tables... apparently their "designers" don't do matching sets because she seemed caught off guard with my response, lol.

Furniture had paint chips missing, oxidation had begun on some of their iron pieces, and the arrangement inside looks like a bargain bin thrift store with barely any room to walk around.

Brenda S.

After moving into a new house, I contacted them to purchase window blinds throughout the house and decorative items. The day of the appointment, they called to say they were running behind. I was fine with that and didn't think much about it at the time. They arrived, we discussed product options and they took measurements. The next step was supposed to be them following up within a week. After hearing nothing from them, I called them two weeks to ask if they planned on following up. They apologized and said they were now ready to come to the house to display the decorative items they were recommending and to choose colors. The day of the appointment, they texted to state they were running behind and asked if they could come later. I agreed they could come later but no one showed up and no one has called since. Please save yourself the headache of dealing with these people and shop elsewhere.

Michelle D.

Thought this store front was really cute and I was in need of interior items since I had recently purchased a lake home, so I went in. I was never once approached by a sales person and when I asked about an item I was told to make an appointment with a designer. Right in front of me, the lady behind the front desk ask the owner if I could schedule an appointment, the owner told her to take my number and she would call me, of course I never received a call. I value a business on how well they respond to your every day customer, you never know what someone's situation is. I never called back to see what happen, nor have I gone back in since. That day told me everything I need to know.

Sam K.

We have occasionally visited this establishment as they will have a few unique pieces for our home. We drive about 45 minutes to get there and have generally had positive experiences when shopping which made the drive worthwhile.This time the girl assisting us was absolutely horrible.It seemed as if we were putting her out to ask questions.
She did not seem to know the answers to any of our questions, like the brand of the chair we were looking out or how much the painting hanging on the wall opposite of the counter was. It was her attitude , not the fact she did not know. We later found out she had worked there for a long time but still she did not know much about what they were offering for sale?
The prices are like their name- Swanky, as in expensive. You expect a certain level of courtesy and professionalism.
I had the audacity to ask if they ever had sales events. You would have thought i had insulted one of her family! She said in thirty years they have never had a sale- emphatically! Like i was personally insulting her or the store.
We decided to leave and my wife was so upset i decided to say something to one of the owners who we had met briefly on a prior visit.
She apologized and said this was that employee’s last day and that she was “a fabulous employee” .
I work and have been in customer service all of my life. Furniture is generally easier to replace than customers. I would have thought the owner would have been more involved to try and retain us as a customer since i told her we drive from Lakeway to shop there.
Just a sorry . No other attempt to show that they were glad we made an effort to shop there or consider purchasing items there.
Is it any wonder most Brick and Mortar stores are struggling and closing, especially with high prices, non competitive pricing and poor service?
I found the chair online for less - big surprise- for hundreds less and free shipping.
I don’t have to wait to get a competitive price since they don’t discount and never have a sale.
Good luck, One Swanky Shop, i hope your business model of high prices and poor service allows you to survive.

Sam Karver

Suzy Q.

Went into this shop to find truffles for a Christmas gift. Saleswoman at entryway was busy talking to a couple. She looked at me and looked away without any greeting. Wandered entire shop without the woman in the office and another person in the back offering to help. Found the truffles but no help. Left the store and have not been back since. Comparable items can be purchased online. Very poor retail mentality, a.k.a. customer service.

Angela O.

Enjoyed meeting Debbie & Beverly and seeing their wonderful shop with it's magnetic outside display that is both whimsical & inviting! Don't miss this exclusive shopping venue in Marble Falls!

Shannon B.

I'm on crutches and it was very hard to walk around without the fear of breaking anything... Other then that, nice store, cute product I will share info with my clients on their custom blinds and drapes

Reta C.

Beautiful shop!! Friendly, fun staff. Quality furnishings. You don't see yourself coming and going like some other shop. My opinion 😉💃🌻