Mosaic Home Interiors - Alexandria, Virginia

Johny F.

Esta bueno

Sam W.

So apparently I’m the only client who had a negative experience here. I have gone back and forth in my mind on whether I should post this but I don’t want another family to have to deal with what I’ve gone through. This will be a long review, my biggest takeaway is that if you are on a timeline, do not use them.

We spent approximately $35,000 on goods and an additional $17,000 on kitchen cabinets which is a lot of money to us. We are a family who has been saving for a few years to build our forever home. I knew I was paying a premium on goods and that I was being charged more for the goods than other places but I did it because we were on a timeline with our move and thought that they would provide us great customer service. That did not happen. We also started the process from another state and were assured that once I picked everything, they would manage it.

Before I get into the timeline issue, i was extremely frustrated by the all around poor customer service. I had to deal with a Mr. Joe Hunter on 2 occasions during this fiasco and he was rude and extremely condescending. I would never speak to someone the way Joe spoke to me on the phone. Additionally, our sub contractor was also treated pretty poorly on numerous occasions which I did not like.

We purchased our house in February so that we could start renovations to move in June 1st. We hired a contractor who has also screwed up our timeline pretty badly but this isn’t about him. Our contractor linked me in with Janelle who is the designer we used. I flew in on March 19th to start the process and again on April 6th to finish the process. We went over my timeline on both meetings. We are renovating 3 bathrooms, our kitchen, and purchased all new floors. None of our stuff was ordered until the first week in June. When I went in to speak to Joe and Janelle about it they completely blamed the contractor. I agree that again a lot of it was on him but Janelle regularly sent me emails and it would have been really nice as a customer if she had given me a heads up that none of my stuff had been ordered.

We are still waiting on a bulk of our order and no updates at all. They were supposed to send someone over today to measure our vanity so that the counter top could be ordered. That did not happen.

I have zero complete bathrooms, no kitchen and zero communication from Mosaic. Pictures of my unfinished bathrooms and kitchen. Premium pricing for a non-premium service. I am so disappointed by all of it.

Silvia J. A. (.

How to begin with what has been the most pleasant experience we've had
designing our 3 bathrooms and renovating our basement.
Diego Cifuentes is wonderful. Available, responsive - problem solver- and
so patience .
Diego ordered everything we needed for our project and help us balance our selections to make our bathrooms in a trending style.
Mosaic Tile has a great showroom and selections to design in any style and their products surpassed our expectations.
We are very happy with the final product!

lynn N.

Sooz Wilson came highly recommended by my interior designer as the "Best kitchen designer she ever met!" and she did not disappoint! In doing a complete remodel, it was the kitchen that posed the biggest challenge because we are a retired couple with a few physical issues to accommodate, and we both love to cook.

While I had experience in re-doing several kitchens throughout many years, I was unprepared for the amount of details and decisions that were involved in the process. So much information to synthesize, and Sooz became the filter and guide who we relied upon and trusted.

Sooz listened carefully, met with our architect, builder and my husband and me several times. She is not only unflappable, but highly knowledgeable and definitive about all the facets involved in kitchen design: cabinets, tile, countertops, etc. We love our kitchen and enjoy cooking even more!

Without hesitation, we highly recommend Sooz at Mosaic Home Interiors.

Alayna E.

I cannot say enough wonderful things about Mosaic and the team. Particularly, Diego. Diego was absolutely wonderful. Patient, kind, thoughtful. He spent SO much time with us and was incredible thorough with his time, insight and help. Highly recommend!

Regina D. F.

Julian is the highlight of my day! He is always professional, has a solution and a positive attitude. Mosaic took great care of me and my contractor and went above and beyond in customer service, design ideas and support.

Juliana H.

Worked with Diego on the selection (and purchase) of my tile backsplash color (which was a way harder decision than anticipated). He had pulled a great selection of options for me to choose from when I visited and helped weigh the pro/cons and picking out things like grout color. All in all, 10/10 experience and reasonable prices.

Tim H.

Great experiencing working with Michaela and getting exactly what we desired. Went in with a general idea of what we wanted in the hallway bath we were remodeling....brighter, low maintenance, maybe some blue-ish tones. She provided some tile options, helped with paint selection, and the final product looks even better than we had hoped.