Modani Furniture - Los Angeles, California

J R.

I will make this short because the pictures tell the story of the quality you get from Modani.
These chairs were in the formal dining room, so barely ever used.
It’s actually embarrassing. SMH

Ali A.

Gary is awful! Totally unprofessional and unhelpful. It has been a complete disaster dealing with Modani for my purchase of furniture. We have waited 6 weeks to get our furniture and it came broken. Then Gary ordered a replacement piece to arrive a week later and the piece was missing the screws that it needed to be put together. I called Gary to complain, not only did he not offer any solutions, he also hung up the phone on me twice. I have to apparently wait 3-4 more weeks to get a piece delivered to me. I don’t understand why they can’t just overnight the screws for the piece that is here so that I don’t have to wait 3-4 weeks. It is so ridiculous that I have to deal with incompetent unprofessional employees that can’t do their job.

Jocelyn E. G.

Worst customer service for a high end furniture store! Bought bedroom furniture a few months ago. Was sold night stand lamps that were being discontinued, never informed during purchase or after. Items were still being sold online with no warning to other customers. Both of the lamps were detective, one more than the other. Photos were provided. Submitted a return and was charged a HUGE restock fee. Agreed to restock fee and store credit for ONE of the lamps while the other would be refunded to original payment. Was never provided a return receipt once items were picked up and now it turns out both items were returned for store credit. Think twice before purchasing from store.

Mike P.

Had a little hiccup but the team here is amazing. Truly grateful for Gary who made it right. Looking forward to shopping more items from Modani!

Ido C.

I have had the worst experience with Modani Furniture. They have been delaying the delivery of my order for THREE weeks now, after I paid them a significant amount of money. They have treated me with complete disrespect, constantly passing me from one department to another without any coordination. Each department blames the other for the delay, and no one takes responsibility. Meanwhile, I’m stuck without furniture, and my home is uninhabitable – I have no place to sleep or eat because I’m still waiting on their failed delivery. This company is an absolute nightmare, and I would never recommend them to anyone.

shelley L.

Gary at Modani did a spectacular job of straightening out a mistaken delivery! He took care if the issue right away. Everyone in the store and behind the scenes have been a pleasure to work with. Cant wait to buy from them again!

Ilrang K.

We had a problem with the table mechanism. Gary, customer service rep, sent a technician to repair; however, he was unable to correct the problem. Immediately, Gary contacted us to provide options for the table. His prompt service was a great experience

Ray E.

Unbelievable Disappointment - The Worst Service I’ve Ever Experienced
Modani , you are an embarrassment to the furniture industry! I ordered basic furniture so I could have a place to sleep and eat, and you keep delaying the delivery without any valid explanation. Every call to your customer service ends with pathetic excuses and zero solutions.

It is unacceptable that someone who paid upfront and relied on your promises is left without a bed to sleep on or a table to eat at. I feel deceived, disrespected, and completely let down.

If you’re considering buying from them – spare yourself the nightmare. Horrible customer service, complete lack of professionalism, and no care for their customers. An absolute disgrace.