Miele Experience Center Chicago - Chicago, Illinois

Gertrud L.

We contacted Mrs. Rochelle Redell at the Miele Showroom in Chicago about our Built-In Miele Espresso Machine. She gave us all the detailed information for the new model, dimensions, the contact person at Ferguson and the follow up for inspection and installing the machine. She expedited the ordering process and guided us through the setup process. She is outstanding in her position and we appreciate what she was doing for us. She truly
exceeded our expectations.

James M.

Rochelle’s expertise on the Miele washer/dryer was in one word, “outstanding”! She helped us navigate through our many questions and concerns we had with our delivery service.

We also attended an orientation class on the products put on by Rochelle. It was very helpful and Rochelle was great. She is very customer focused and always follows-up to make sure your needs are met.

We are very satisfied with the Miele products and recommend the Miele Experience at the Merchandise Mart. Ask for Rochelle and you won’t be disappointed.

Jennifer and Jim McKelvie

Jennifer T.

We contacted Tracey with Miele Chicago showroom and she was nothing but helpful!! She has been awesome to work with and made everything hassle free and a great experience trying to find handles to work with our new Miele appliances that we got for our kitchen. She was excellent and made the situation that was frustrating hassle free.

Sharon D.

I had a great experience talking with Rochelle Redell at Miele Chicago. She provided a thorough conversation around products, and logistics, and could talk me through the cooktop features and considerations with converting gas/electric. It really helped me plan my installation project, and I will definitely ask for Rochelle again.

Madeleine G.

Visiting the Miele Experience Center in The Mart, Chicago, was an absolute delight from start to finish. The moment I stepped into the showroom, I was greeted by an elegant, well-organized space showcasing Miele’s top-tier appliances in a way that felt both aspirational and welcoming. The staff were incredibly knowledgeable and went above and beyond to answer all my questions with thorough, personalized information, helping me explore the options best suited for my needs.

The in-person demos were a highlight, allowing me to see firsthand how seamlessly Miele products integrate into any home setting. From state-of-the-art dishwashers to stunning cooktops, every appliance was presented with attention to detail, and the staff ensured I had a deep understanding of the unique features and benefits of each one. What I loved most was how they didn’t rush the process; it truly felt like they were invested in helping me find the perfect appliances for my home.

Additionally, the showroom itself is beautifully designed, making it easy to envision how Miele appliances could elevate any space. The Mart’s central location also made it convenient to visit, and parking was hassle-free.

I highly recommend the Miele Experience Center in The Mart for anyone considering luxury appliances. The service, expertise, and range of products on display exceeded all my expectations, and I left feeling confident in my choices and excited about the new additions to my home!

Gene S.

Euroluxe Interiors is a boutique kitchen and bath design studio that specializes in Miele appliances, among other products. Myself and my staff have come to rely on great product knowledge and expertise of Rochelle Redell from Miele design center at Merchandise Mart. Not only we always recommend our clients to visit the showroom and talk to Rochelle, we often rely on her advise and guidance ourselves. Rochelle consistently goes an extra mile in trying to help in any way possible, often finding creative solutions that clearly require not just superb knowledge of Miele product line but a genuine desire to help. I wholeheartedly recommend Rochelle and the Miele Experience Center at the Mart to anyone contemplating any appliance purchase!

Povilas P.

I have had the absolute honor of working with Rochelle Redell as my Miele showroom partner at the merchandise Mart since 2020. She has been an invaluable asset in both growing my business, as well as providing top-notch customer service and product support to me and my clientele. Rochelle's extensive knowledge of the brand and dedication to her craft is unmatched in the field. I have been in this business for almost 20 years and cannot think of a single brand representative who comes even close to being as helpful or knowledgeable as Rochelle. In the rare cases that she does not have the answer I can count on her to get to the bottom of it using every resource at her disposal. The phrase “I don’t know” is not part of her vocabulary as she does not give up until she gets it resolved. Rochelle has sent me countless clients over the years blessing me with a constant stream of business that I am truly grateful for. I know once I get a customer lead from her that the groundwork has been laid out in a way that makes my job much easier knowing that they have already received an in-depth education both on product features and usage instructions. When I send my clients to Rochelle for demonstrations or after sale product support they always follow up with me thanking me for the referral and telling me how thoroughly impressed they were by her professionalism and attention to detail. It is such a relief to have a partner I can rely on and trust with my clients. Not only does she know her product inside and out but Rochelle has a wonderful personality to deliver the information in a way that is easy to understand and leaves you feeling great after every interaction. No matter the circumstances of our calls she is consistently positive and eager to assist with my every need. It is difficult to find someone who takes such pride in their career as most representatives are simply “doing their job” and unwilling to go the extra mile when faced with a challenge. My clients and colleagues rely on me to have the answers when faced with obscure or complex situations and if I don’t have a solution I know that Rochelle will jump at the opportunity to save the day. Words cannot describe how grateful and thankful I am to have Rochelle as a partner. From the bottom of my heart THANK YOU ROCHELLE for everything you have done, I don’t know what I would do without you! God Bless You Rochelle!

Robert S.

The staff at the Miele Experience Center have been so helpful. I discovered them when remodeling our kitchen. They were great showing me through the various appliance options. They never rushed us through and were very knowledgeable. I continue to go to the center to discover new products and to purchase supplies for our existing appliances.