Master Craft Hearth & Home - McCall, Idaho

Rich W.

A am happy share what an excellent experience I had working Master Craft Hearth & Home in McCall. We had previously had a HORRIBLE experience with another fireplace business in McCall -- if only I had gone to Master Craft FIRST because the team there really knows their stuff!

We purchased a pellet stove insert and the sales team (Christie & Holly) was highly knowledgeable and helped us determine the best insert for our needs. They were efficient in getting our unit ordered and the installation scheduled. Reliability was KEY for us as we have found trades in McCall are notoriously NOT reliable but the Master Craft team did not disappoint! They showed up when they said they would and the did the work that needed to be done. Like many installs, sometimes you run into a glitch. We found some major structural issues with our existing chimney structure and Master Craft once again came to our rescue by recommending a skilled tradesman who took great care in making sure our new pellet insert was solid and structurally sound. Additionally, they also recommended a reputable stone mason that they frequently use on their projects. Like Master Craft, the two third-party tradesman referred to us were EXCELLENT!

If you are in the McCall/Valley County area and looking for any type of fireplace or pellet stove need or service -- do yourself a favor and don't go anywhere but Master Craft, you won't be disappointed!

Bobbie M.

This review is long overdue. About a year ago the crew at Master Craft, which is a family owned business in McCall, did a very complicated remodel on an over 20’ wood stove pipe instillation. The results were excellent..From the initial bid to the end result they were prompt, professional and their work went above my expectations. Thank you taking care of me!

Trent V.

Awesome service! This was one of my most enjoyable experiences working with a contractor. The communication from these folks was outstanding (unfortunately we now apparently live in a time where contractors rarely return phone calls). The price was certainly reasonable. The finished product was extremely sharp. All aspects of the installation were very clean. They sold me a used stove off their showroom floor which they cleaned up to a point where you could barely tell the stove wasn't brand new.

Lynn N.

Excellent service provided by an informed staff whom call the McCall area home. I’ve found the quality of work superior, prices fair and interest in delivering consistently good service refreshing. The new owners and staff embrace taking care of their customers as a priority - this is the best place in McCall to purchase electric, gas or wood fireplaces and wood or pellet stoves and bbq grills. Any time our home fireplaces require service and maintenance, I have been impressed in the quick service and reasonable prices, Best place local to McCall when building or renovating a home to get what you need to replace or repair a firebox, stove or traditional wood burning fireplace hands-down.

Steve G.

Master Craft team has great product knowledge and they got our new wood fireplace insert installed to include the piping all the way up the very tall chimney chase! We will have many years of warm fire!

Jimmi S.

I spent months on their waiting list and when they showed up to install our chimney the installation crew decided that the job was too big for them and refused to complete the work. I sent full plans and details ahead of time so there was no excuse to show up and expect anything other than what they found.

GLCTraveler

The Master Craft H&H Team are always helpful with your needs!!👍😊

Thom H.

Very pleasant & accommodating to deal with.
Beautiful Dogs.