LensCrafters - Altamonte Springs, Florida

Jim J

Visited the store on a Sunday afternoon to see if I could get a replacement nose pad for my wife’s glasses. Kim C. was very helpful. She got the job done in a couple of minutes and even replaced the “good” nose pad so that the new ones would match. Excellent service. Thank you, Kim.

Rachel Baker

Update: I filled out the Luxottica Cares form a week ago, and still have not gotten a response. I was supposed to get a reply within 5 business days. Also, in the last week the condition of the lenses has continued to deteriorate. These glasses are still less than 2 months old and the glare from the crazing has become so bad I cannot safely wear them to drive at night. The glare is blinding. One would expect premium antiglare anti scratch lenses to last longer than a month… LensCrafters needs to step up and fix this or at least give me the courtesy of a response.

DON'T BUY GLASSES HERE!!!
I purchased a pair of glasses here and right after the 30 day mark, I noticed several marks on both lenses that I believe to be crazing, likely due to poor quality or craftsmanship. These marks cause significant glare when light hits them, making the glasses uncomfortable and difficult to use. The crazing is continuing to grow across the lenses. I have been wearing glasses for over 15 years and have never encountered anything like this before.
When I came into the store, before I even got a chance to explain the problem, I was told that nothing could be done because I was slightly beyond the 30-day window (we're talking 3-4 days max). While I understand the policy, I was only a few days past it, and I would have come in sooner had I noticed the issue. I was hoping for at least some understanding, given that this appears to be a quality problem with the lenses, not something caused by accidental damage.
An employee but the name Rachel looked at the lenses but claimed she couldn't see the marks, despite my best efforts to show them. The lighting in the store was poor, which made it more difficult to see them, but I could still clearly spot the marks. I attempted to show her the marks multiple times, even circling them on the lens but she continued to claim she couldn't see them. This situation was incredibly frustrating, to say the least, especially since I paid for the "premium" lenses. After leaving the store, I was able to capture a photo of the damage in better lighting.
I was also informed that I needed to have purchased accidental damage coverage for any repairs to be made. However, this isn't a case of accidental damage--it's a quality issue, and I believe LensCrafters should stand behind the products they sell, especially when they show signs of damage so quickly.
I paid a significant amount of money for these glasses, expecting them to last for at least a few years. Instead, they started deteriorating within a month and now I will have to guy new lenses somewhere else. This is absolutely unacceptable, do yourself a favor and go buy your glasses somewhere else.

Lisabell

Made a visit to pick up my glasses ordered online and Will was great! Will was able to assist me with fitting my glasses while making some slight adjustments for them to sit better behind my ears. I really appreciate how kind and patient Will was while ensuring that I felt like I was a valued customer. I definitely will be returning for my next purchase to work with Will. Thank you!

Kiamiah Starke

visited LensCrafters to purchase new glasses after my prescription changed. While I usually go to Visionworks, I was drawn to LensCrafters because they carry Tory Burch frames, which I wanted for the new year. 

Roland assisted me during my visit, and he was amazing! As an indecisive person, I truly appreciated his patience and the time he took to help me find the perfect pair. His exceptional service made the experience enjoyable.

I highly recommend LensCrafters to anyone seeking top-notch service and a great selection of designer frames.

Sameer Nurani

We love Dr. Ron Campbell. This location is so nice. Everyone here is so friendly. They will take time to explain and walk you thru whatever you want. This is the first time in my life I have prescription glasses now. I just ordered contacts with them and I am so excited. Go visit this location. You will enjoy it

Alexandria Robinson

Rachel, Bianey, and Brie went above and beyond to get my son glasses after his broke. They stayed late and helped so much getting him set up so he has a good day at school tomorrow and doesn’t go without being able to see. 10/10 customer service.

Mark Mulligan

The eyeglass tech, Bibiana, was very helpful and really took the time to help me pick put the best frames for my needs. She was attentive and very kind.

Elana Jakel

I had a wonderful experience at a LensCrafters in Altamonte Springs, FL thanks to exceptional service from Bree, my frames consultant. She was very knowledgeable, helpful, and patient. Bree also went above and beyond helping me navigate the store while using crutches.