James Antony Home - Dallas, Texas

Linda H.

UPDATE!!!
THEIR DOORS HAVE BEEN LOCKED, THEY ARE LOCKED OUT DUE TO NO PAYMENT TO LANDORD!!!! GO CHECK OUT THEIR LOCATIONS YOU WILL SEE THE SIGNS ON THE DOORS! EVERYONE THAT HAS PURCHASED FROM THEM IN THE LAST SEVERAL MONTHS HAS MOST LIKELY BEEN SCREWED, JUST LIKE I HAVE BEEN!I I EMAILED THE MANUFACTURE FOR THE BED I BOUGHT AND THE MANUFACTURER TOLD ME THAT THEY HAVE NOT RECEIVED ANY ORDERS FROM JAMES ANTONY IS SEVERAL MONTHS AND THAT THEY WERE OWED SEVERAL THOUSAND DOLLARS FROM JAMES ANTONY AS WELL FOR PRIOR ORDERS!!!!!
If I could give ZERO STARS to leave a review I would!!!!! The customer service here is horrible, Ive tried repeatedly to get an update on my order. I've called and called and called every number I could find for them, and I've emailed and emailed and still no response.... I have no choice but to show up to the showroom and pray that I can get someone to help me. I can only assume that my order is still being "made" and that it will show up soon. NOT a happy customer....

Kathie N.

If I could give negative stars I would. I have never had customer service as bad as James Antony. To recap my experience. I ordered a complete bedroom set in April 2022. I received no follow-up and only excuses each time I tracked down my sales rep, Eddie. After many calls and emails I finally received my order (long after my final payment of over $7K) in December of 2022. The furniture was delivered damaged at which time I was instructed by Letticia (then customer service rep and now manager) to take the furniture and they would either send a repair person out or replace the item immediately. It is now April, I have called, emailed etc... numerous times to only get the run around. I am disgusted at the service from James Antony Home Furnishings. I found the same furniture (less expensive) on Wayfair and I should have purchased through them. They definitely have a much higher level of customer service.

BEWARE... and DO NOT PURCHASE FROM THIS COMPANY!!

Heather G.

Incredible experience with the design team (Sara) when selecting new chairs for my home. I had been avoiding buying chairs I really needed for extra seating in my living space because I get overwhelmed going to furniture stores, and never found anything I really loved anyway. I decided to leave it to the experts, and so glad i did! the entire experience from discussing what I wanted, to design aesthetic, to pricing was totally easy and pleasurable. the store is gorgeous, and the staff has expert advice in guiding you towards choices. Never felt pressured, and found the perfect chairs. Highly recommend!

Naome K.

Summary: I ordered over $5000 in furniture that was supposed to be delivered within 3 weeks and ultimately took 6 months and 4 delivery attempts to complete (see BOL photos) due to damaged pieces, missing pieces, & no show scheduled delivery dates. I ultimately filed a claim against the company and was awarded 30% money back on the transaction in line with the amount of damaged items and inconvenience. This company practices shady business operations .

Detail:
I order a custom Michael Amini bedroom set (over ~$5,000 value) that was claimed to be available for delivery 3 weeks after purchase. James Anthony made the first delivery attempt over two months later (with terrible communication throughout the whole process) and came with multiple damaged pieces (their delivery guys pointed out the damages to me and stated JA was aware and approved delivery regardless) and multiple missing pieces. The bed was unable to be assembled for about 2 more months due to missing pieces. JA stated replacement of the damaged pieces would take additional months, and I requested a partial discount lieu of the long lead times to replace the pieces. They offered me $500 off on a $5,000 purchase with 3 of the 4 pieces having been damaged. I demanded this was unreasonable and they needed to offer more, they blamed the low discount on the manufacturer (Amini) and I advised their financial dispute with Amini did not involve me as I was JA’s paying customer and did not at all deal with Amini during the transaction. Leticia, a manager, raised her voice and initiated multiple yelling matches about the subject matter over the phone. I ultimately opened a claim, submitted proof of the damages, and proof of JA’s unwillingness to rectify and was awarded a 30% reduction to the sale price. Overall a delivery that was promised in 3 weeks took 6 months to complete.

JA does unhonest business and is ran by unprofessional individuals. Jennifer, the lead manager threatened me and called my phone to simply argue without intent of rectifying the issue of my missing and damaged furniture. Looks of the store are simply deceit.

Curtis G.

My recent experience with James Antony Home turned out better than I expected thanks to Sara, my sales Rep. There is no way I can thank her enough for such professional and personal help. Let me be on record to recommend James Antony and especially Sara. I am too ugly to post my picture but it is smiling big time!

Sally G.

Sara helped us on choosing a recliner with lots of information and quality time. She kept us informed of date of construction and date of shipping. She was spot on when it would arrive. The quality of this Bradington Young chair is great! I would highly recommend James Anthony and ask for Sara. She is the best!

Stacey L. D.

The design team is very professional. Something that is so important in this industry. Great communications, returning emails and phone calls promptly to help me with my clients decisions. The furniture lead times are reasonable. The customer service team updates you throughout the order. Couldn't have asked for anything more!

k H.

We recently purchased a bed from James Antony Home and I cannot say enough good things about this company. The furniture in their store is very high end so expect to pay more, but it is definitely worth it. We are so tired of buying furniture and a lot of it is made with veneers, so it doesn't last. James Antony's furniture is the most beautiful and timeless furniture we've seen in the Dallas area. Jennifer was our sales person and she was excellent and the delivery people were very careful. It was a great experience!