Interior Elements - Toronto, Ontario

Manny S

Horrible experience. Purchased an expensive item ($10K+) and was going to purchase many others but the attitude from the owner and hearing him cuss out other vendors/clients on the phone in front of me was unexpected to say the least. After sales experience when he found out I didn’t want the other items was equally as bad as hearing him cuss out other people on the phone. I would suggest spending your money elsewhere. They do have really nice product but still not worth it. Not even sure how the manufacturers let this store rep their brands, it makes them look bad.

lisa la

Service could not have been better. The girls were knowledgeable and extremely helpful from start to finish. Would highly recommend to anyone looking for quality product and design. Super reliable team and constantly sourcing from them.

Kayla Petrasek

I had an amazing experience, 5 stars for a great overall experience. From the moment I walked in I was greeted in a pleasant and professional manor by the office manager and passed on to anyone I needed to talk to in order to create my ideas for furnishing my living room.

All the pieces were beautiful and I was able to custom design anything I needed. I had assistance every step of the way and the team went above and beyond to help make my dream a reality.

I can guarantee the moment you walk into the showroom, you will feel this next level of service and be blown away by what they bring to the table when working with you on your design goals. I’ve been to similar showrooms and this one by far exceeded my expectations. Good luck on your search!

Shadi Gh

I had a very bad experience in my one time visit to this store. I toured the whole store on my own without anyone asking me if I needed help with anything or not. None of the items were priced either.

There were two young ladies sitting behind a desk in the front. So, I asked if I could know the prices of some items. I was expecting at least one of them would leave the desk and walk with me so that I could show them the items I liked. But, they asked me to describe the items using my memory which was the stupidest thing I had ever heard! After describing one of the items, she only gave me a rough price of "about 5,000". I asked if I could know the exact price, she eventually checked on the computer saying it's actually "5,900".

I asked them why they hadn't put prices on their items. One of the ladies explained "they don't put prices on items in 'high-end' stores". My response was that "well, at least they would bother to walk with the customer so that the customer would be able to show them what they like".

In summary, unbelievably unacceptable customer service at the store.

François Leclair

Amazing pieces in a great setting. We were greeted by Amanda you could not have been more helpful. Provided us with all the information we needed without being pushy. She was knowledgeable and professional while engaging. Our experience was the opposite of the last review, so they must have learnt from their mistake.

Sharon Kim

I spent a good amount here. Dining table, side board, rug, side tables. They failed to tell me they were going to charge $600 for storage. I had extra storage capacity and could have taken delivery had they asked. I assumed the items were taking some time to manufacture. Instead they put them into storage then charged me without asking. I understand miscommunication happens but the amount of attitude I got back was horrid. Both my designer and architect have stopped using this store as they don't want their reputations tarnished by sourcing from these guys.

Eve Marchand

Service impeccable. Tout était parfait autant auprès des employés que proprios.. notre projet a été conçu de façon professionnelle, au delà de nos attentes.
Du jamais vu.. un gros wow !!!

Hugo Tessier

They absolutly represent the new way to do interior design. Interior Éléments, just alone in their own path, nothing less.