Inland Cellular [Lewiston] - Lewiston, Idaho

BrtherB

Data service absolutely is HORRIBLE with this company. I can't even sit in my own home and send text messages to someone on the same service without having them not send. Get away from Lewiston and it even gets worse.. switching companies and going somewhere else.

N H.

Absolutley terrible customer service on the front half

Management. However, after an extensive phone call, explaining my problems did seem to be interested in making amends although I have moved onto another carrier and will probably not go back. At least they reached out and made an effort.

Cindy N.

I just want to give a HUGE shout out to Whitney @ the Moscow location. She has always gone above and beyond to help my husband and me. And this time she made sure my phone was ready for my husband to pick up and even with it being after hours she still was there to help me finalize the setup of my new phone!
She is the reason we stuck around waiting for the new phones to be available. Thank you for everything Whitney.

Feather H.

Tyler Schilperoort was very nice to work with, great customer service, and great conversation while waiting.
He fixed my screen on my phone and saved me from having to buy a new one. He was fast and efficient at his craft and he's NOT a geek. Lol but he's pretty handy with fixing phones.( I'm just teasing about the geek comment, it was from a convo 😂 ) thank you Tyler at Inland in Lewiston. My Social anxiety usually gets bad but he was calm and easy to work with

Arnold C.

"Unfortunately" seems to be their tag line. Their coverage has been spotty at best and here in the LC Valley, I'm on their roaming network. On Monday, 6/26, I went in and they ran a ticket up to their network operations. After two days, I've heard nothing. I called to check on it an the tech I spoke with said because the ticket was with network operations, there was nothing he could do. I kept trying to see what could be done... he used the term "Unfortunately" 4 or 5 times in a 3 minute call.

UPDATE
The connection issues got worse. I walked in and the manager on duty looked at my phone and said it wasn't reading the SIM card which is interesting since the phone complains when the SIM card is removed. Coincidentally, my wife's phone had the exact same issue. Their solution? Sell us new phones for 3X the price and bump up our monthly rates. I've taken my business to another carrier.

Bryce C.

Service and Repair was top notch. Brought in a Verizon phone and they got it fixed professionally. On top of that it was a quick turnaround. If you have a problem with your phone they will get it fixed, no matter what carrier you have.

Gena R.

Leaving a 1 star review is over rating this store! When a customer has tried for over a year to get help and you get absolutely NOTHING! today we walk into the store and ask for help and the answers you get to your questions are "I don't know" or "maybe" it is the perfect example of people collecting a paycheck but don't you dare ask them to work for it!.
I will be informing corporate about the incompetence of this store, we're done!

Kristi M.

It seems the employees either don't care or don't know what they are doing. I've consistently been trying to reach someone for 3 weeks. No one returns my voicemails. It's not possible to go in as I work longer hours then they are open everyday. I dont think it's unreasonable for a PHONE company to return a PHONE call.