Indē Kitchen Remodelers - Victor, New York

Eric K.

We are happy with the final result of our kitchen/dining room remodel but did not have a good experience with the installation. Repetitive issues turned our estimated 6-8 week project into 8 months by the time the last problem was somewhat resolved. For the high price they charge, we expected a higher standard/quality of work and communication.

The drywall mudding was clearly visible at seams when I was told it was done and paint ready. The drywall under our backsplash was not done level causing our backsplash wall to be crooked as well as our range. Previously cracked countertops were installed as if they were new with bad repairs. When the cracked countertops were finally replaced, they installed mismatching pieces and pieces with the wrong edging. We had at least one slab of our countertops replaced 3 times. Our toilet was reinstalled three times after leaking through the floor and causing mold in the basement. Photos of all of this are included.

Every issue was discovered by us and had to be brought up to them despite there being a project manager doing walk throughs. Most issues were very obvious if you took even one minute to look. There was seemingly little to no oversight to the work being done or they are just happy to cut corners. Getting anything fixed was a pain and required multiple reach outs and in some cases not hearing anything back for weeks. The fact they did eventually fix most of these issues was appreciated and the contractors they sent out to fix things were far more helpful and attentive to detail than some of the people assigned to my project. So I am happy enough with the end result, but the process of getting there was not good and I feel they charged far too much for the quality of work we received.

Maeve T.

We recently had our bathroom remodeled, and we are very happy with the results. KD Laird did an exceptional job with the design, bringing a perfect blend of functionality and aesthetics to the space. From the very beginning, KD was transparent about the process which made us feel informed and we are pleased with the way the bathroom turned out.

Teresa J.

We have used Inde since 2015 for several renovations in our house (kitchen, family room, 3 bathrooms) and have been extremely pleased with their work. Our most recent renovation, the main bath, was just completed and it looks amazing! From the initial design process (with designer Suzanne and designer consultant Alexa) to their foreman Tom who oversaw the project and Shane who did all the work, everything ran smoothly and efficiently. Shane was incredible! His work is meticulous. He arrived every day at the same time and didn't leave until he was satisfied with his results. Everyone at Inde is very friendly, responsive and eager to please their clients. I wish we had more rooms to renovate!

tammy P.

Every morning I have the pleasure of waking up to a bathroom that feels like a high end spa experience. The Inde professionals transformed my cold dark bathroom into a luxurious oasis. Designers, Megan and Alexa, carefully considered my needs and aesthetic every step of the way. Foreman Tom, Aaron, and all the guys were meticulous and a pleasure to work with. I highly recommend Inde for your next home improvement.

Sara W.

Inde was wonderful to work with from start to finish. They made the entire process very easy. My kitchen turned out beautiful

Leza H.

An incredibly talented design team (KD and Joanna) that allowed my creativity to run wild. The studio is filled with so many beautiful options to get started with. The craftsmanship of my install team is incredible. Everyone paid close attention to detail to provide an absolutely gorgeous end product. The quality of materials exceeds what I was offered elsewhere. Professional, creative, reliable… an overall 5-star company. I would absolutely use Inde for other projects.

Gordon T.

My wife and I worked with Joanna and Lynn at Inde for our new home in the Greenbriar Crossing development. We had a tight schedule and we were able to complete all of our selections within 3 weeks. They were a delight to work with and very helpful and organized. We laughed a lot and learned a lot too. We cannot say enough how much we enjoyed working with them. Gordon and Cindy

Jewel T.

From my initial visit to the beautiful showroom, meeting with the designers Suzanne & Joanna to the craftsman Tom & Zach who did the work. Exceptional service, products & craftsmanship! Thrilled with our new bathroom!