Howard Hughes Appliance, Television & Sleepshop - Moscow, Idaho

Joshua W.

Howard Hughes is a great place to shop for appliances such as washing machines, refrigerators, ovens, and so on. They have big green eggs, televisions, and beds as well. Their customer service is five stars because of the way they treat their customers before and after the purchase. Personally I've never bought beds or two televisions here, but I can tell you about ovens, washers, dryers, and refrigerators. Their quality is outstanding if you follow what they say and get items of recommendation. They will tell you what the cheapest item is, best value item, and the highest end item. They will tell you the pros and cons of different models and try to help you find out what you need based on your requirements and preferences. There are new items you will never have a problem with. The used items or not so good. Do not buy anything used here as everything I've bought used has stopped working within about a year or two. Their ovens are outstanding - I personally recommend the stainless steel convection whirlpool version. The washer and dryer set I bought here two and a half years ago are still working perfectly. Their selection is amazing for a town the size of Moscow.

Their prices are fair and generally affordable for most homeowners. For example a nice stainless steel oven I bought here was $1,000 and the washer and dryer set I bought here that were top of the line happened to be only $1,600. The employees will immediately come over to help you if they see you walk in the store. The manager is awesome - he truly knows how to run a good business. They hold true to any service contracts, any fine print, or deals that they give you. It's fairly easy to get decent parking outside the store. The store is clean, organized, and well-lit. They organize their appliances from cheapest to most expensive so you can easily find something within your budget. It's very quiet store with very few other customers at the time you are in there. Overall this place deserves four stars. I am deducting star due to the substandard used items.

Ransom M.

Absolutely outstanding! That’s the only way I can describe my interactions with Howard Hughes. I have ordered appliances from two major box stores and while I’ve never had a bad experience with those stores, their service was nothing compared to Howard Hughes. As an example, I have a dishwasher that I did not purchase from HH. I tried to schedule a repair on two different occasions, each time I did, they suggested I try a couple simple repairs, which ultimately resolved my issue, saving me hundreds of dollars in repairs! I am so grateful to have such a business in my community!

Dylan R.

Fantastic experience buying a new mattress at Howard Hughes. The staff was very accommodating and allowed us to linger for more than an hour as we laid on and got a feel for the various mattresses on offer. Informative but not pressuring. We ended up buying one that day, and it was delivered a couple weeks later. Delivery was easy, friendly, and the delivery crew unwrapped it in our bedroom and took away all packaging. The new mattress (a Sealy) is incredibly comfortable and of great quality. Thank you, Howard Hughes!

JENNY B.

We have used Howard Hughes for 25 years or more. We’re always happy with the service and this last visit was extra great because I was in a hurry and called them on the way for a refrigerator and they had it ready for me where I just had to pick it up and go . Highly recommend!

Daniel C.

Have been a customer for over 20 years for a reason. Hands down the BEST place to shop on the Palouse

Sarah P.

A member of the service team answered all of my questions on a refrigerator repair over the phone, extremely knowledgeable and great customer service!

Dave D.

I call them for all of my appliance repair. Andy Mitch and the guys always take great care of me.

sheila L.

I love these guys, they’ve helped me troubleshoot and do minor repairs myself and never acted put out or even charged me.
Yesterday Mitch came out and fixed my dryer and was very thorough. He looked over both appliances, gave me info on both, fixed my dryer and all for a very fair price.
Highly recommend ⭐️🌟⭐️🌟⭐️