Hot Spring Spas of Music City - Lebanon, Tennessee

Peron H.

Already left a 5 star from my cell, so now leaving another from my office!

Been a customer for 5 years now, just love Hot Springs Lebanon.

Our Spa is perfect, zero issues, just ordered a new cradle cover, they installed it fast!

Best part of Hot Springs is not just the low prices, not just the top quality, not just the beauty of the spa itself, but THE PEOPLE that work there.

From the Ladies in the showroom, to the Men they always send out to conduct my maintenance and install my new bells whistles on my spa (cover, salt water system, etc.), to the Ownership Team, they are the BEST people, so fun to talk to, and they are local here in my town.

I love spending LOCAL MONEY and I love Hot Springs, we are Hot Springs Of Lebanon Lifers.

When I build my edition I will be ordering a new, BIG spa for inside the house! Then I will have 2 Hot Springs Spas.

Such a great addition to the property.

Hot Springs Spas, Second to None!

Danielle T.

I have owned a hot tub for just over 3 years, from Hot Springs Spas in Lebanon, TN. I cannot begin to say enough wonderful things about the sales office, when we initially purchased the hot tub. But, I am writing this review for the service department.... Chandley and Nathan were amazing to handle a second issue with our hot tub after it was already serviced, just a few days ago. The first call was scheduled within a day, work completed neatly and pretty quick by Nathan. For the second call, today, the response time was incredible, because we were expecting very cold temps, they squeezed us in at the end of their day. They arrived promptly each time, listened to the issue and went right to work. All In all, hot tub is working fabulously once again. Thank you all so much!

DENISE D.

I'm trying to be patient, but we did NOT purchase this spa to be a boat anchor. Non functioning. Only 2 years old. A LOT of money to just sit there. And now the Service dept is telling me that it's not a warranty issue Come get it, replace with a new one.

Still not a warranty issue, found out it was an ELECTRICIAN issue!! And NOT the spa electrician either!! Hot Springs sent 2 guys 2 separate times and fixed what OTHERS messed up!!
Thank you for jumping on this and fixing our Spa.

Terri N.

I couldn’t be happier with my hot tub and with the stellar service by Hot Springs Spa of Music City in Lebanon. Adrienne is a superstar with so much knowledge, professionalism, and always goes the extra mile. She even came to my house to fully explain the workings and maintenance of our spa! Without my asking, Jaren just saved me loads of money on supplies by combining my customer discount, a July rebate, and auto ship. I’ve had my spa for 8 years and love it, but never more so than when I threw out my back last month. It’s not just empty hype, but I can testify that nothing helped heal my back strain as much as the jets in my spa. Thank you for treating us (including my dog) like family, Hot Springs Spa of Music City!!

Richard H.

This is the second Hot Springs spa that we have purchased and our first experience with Spas of Music City. Logan Hardin offered her expertise from the very beginning and provided a level of professionalism and support that can only be described as exemplary. - When an issue occurred, outside of our knowledge, this company not only notified us of the issue but refunded a portion of the sale price, which they could have kept and we’d have been none the wiser. Honesty and integrity defines this company.

Ann M.

We recently purchased a hot tub from Hot Spring Spas of Music City and could not be happier. From the moment we walked in the door to the moment we started using our hot tub, April has been there for us. She is the absolute best!! She helped us with picking out a tub that would work for our needs and then helped get the water ready to soak in. We were kept informed through the ordering, production, shipping, and delivery process. The delivery guys were amazing also. They took great care in the setup by making sure the tub was centered exactly where we wanted it. Even mentioning things we hadn’t thought of. We are so thankful that we decided to purchase from Hot Spring Spas.

Kent B.

I hve been a customer with Hot Springs Lebanon TN for 30 years and i have always had great service and great people. This week that went above and beyond to get a new encasement for my Hot Springs Solano . Mary Ann from WAtkins helped me find the encasement, which are no longer made .. She alerted Chadley and Jesse Ann at Hot Springs that she found the cover, She shipped it to Lebanon, Jesse Ann called my on Dec 23rd and drove from Lebanon to Nashville to get it to be before Christmas!! that was a great present and also above and beyond amazing customer service. I can't say enough about how grateful I am to all at Hot Springs Lebanon,k

Bill M.

Great overall transaction. April was timely with her communications to me and answered all my questions quickly and thoughtfully. The delivery was also done seamlessly and Erica was great with keeping me updated on timing and details. Thank you and I look forward to a continuing relationship with you.