Herman Miller Retail Store - Pasadena, California

Tim D.

The furniture is absolutely amazing, and their ergonomic chairs are by far the most comfortable I’ve ever sat in. Rey and her team provided outstanding service from start to finish. Rey was incredibly knowledgeable and guided me toward finding the perfect chair for my needs. She was patient, attentive, and genuinely kind throughout the entire process, making the experience very enjoyable.

After trying out a few options, I decided on the Embody Gaming Chair, and I couldn’t be happier with my choice. The quality and comfort are unmatched, and it has made such a difference for me. We’re already planning to return soon to purchase more furniture for our home. If you’re looking for exceptional furniture and even better customer service, this is the place to go!

Erik L.

Came in to try the chairs after a friend recommend that I try them because I've been having back pain with the other office chairs I've used.

Customer service was exceptional. Especially the woman who helped me (dark haired, with a facial tattoo). I never caught her name, but she was awesome! Really chill, super mellow, never felt pressured to buy and extremely professional. She was the opposite of the pushy salesmen you can often run into. She made the buying experience extremely comfortable for me, which honestly was the thing I was worried about the most going to visit the store.

So I bought a chair right then and there. They have a tiny alleyway loading zone behind the store where you can drive to pick up your purchase.

After getting home and unpacking the chair, I started to not like the blue color that I got (it looked better in pictures and on video, I assume from some rendering/photoshopping) and swapped it out for the black one which looks much more professional. Again they were nice about it. They chair has since become very comfortable, and my back feels so much better. Super happy.

Thank you!

Ian M.

Everyone here was friendly and informative. We truly enjoyed working with Jorunn. She helped us get the chairs we needed and was knowledgeable about the products and special offers available.

Lloyd M.

We needed a quality product for my wife's art studio. We visited the Herman Miller store in Pasadena to make sure of the correct chair to fit our needs.

We met Frank, our sales and design specialist and he helped us make the right decision on the proper product to fit our needs.
The Embody Chair will be a perfect addition to our studio.
The knowledge of the product and the chair's ergonomic benefits will be a plus and Frank was awesome. We will be referring our
friends and family to contact you for their needs.

Jo W.

Came in to buy an office chair. No one greeted us. We weren’t even sure who was working there. Waited for a while, tried on the chairs ourselves, waiting to be helped. Two other customers came in after us, two staffs skipped us, went directly to them. That’s when I realized, oh you are the worker here. How come none of the two staff greet us and asked if we needed help? Because we were not white? We went to another store bought the chair with great service. Skip this location if you are not white.

Aly G.

Excellent customer service by Michael Livolsi. He greeted us as soon as we walked in and was able to walk us through adjusting each chair to fit our needs. Since I was from out of town and a bit indecisive, he emailed me a payment link so I could think it over and check out with the chair and specs chosen. He was extremely knowledgeable, patient and never pressured me during our conversation.

Hobo M.

Simply put, the best customer service experience I have ever had. The staff is attentive and honest, knowledgeable of both their products and how they fit your needs (obviously) and also of the local area.

Though the entire staff is Fantastic, special shout out to Johnathon whom answered all the questions I had, both ones I communicated verbally, and even ones I communicated non-verbally.

All this without even mentioning the store itself, which is a destination anyone considering a chair upgrade for their office should visit if it is within their power to do so. Once you feel quality, you'll understand why Herman Miller commands the respect they are afforded in the market.

April L.

I had a flawless experience completing an online purchase, after a couple questions arose. This was due to the amazing customer service I received from Johnathan at the Pasadena location. I will definitely be purchasing from Herman Miller again - the quality of my credenza is amazing, delivery was seamless, and Johnathon was the best!