Flooring Innovations - Palm Desert, California

Mark D.

We just had our entire house tiled.
The communication with the project manager and foreman was great. The two installers showed up every day and on time. There were a couple hiccups but solutions were found promptly. We could not have been more pleased.

Shirley M.

John the owner was on time, personable and professional. He did great job and was very thorough. My carpet looks amazing. And his prices are very reasonable, too. I would highly recommend his company.

Teri L. M.

We had a GREAT experience with Flooring Innovations in Palm Dessert. We started the process with Brick, he spent a great deal of time with us, gave us floor samples to take home to make a proper decision, and walked us through the process, he was amazing. Then Michael came to the house and did measurements and was extremely thorough.

Within two weeks, they scheduled our project. Manny and his work crew were absolutely fantastic, very thorough and careful. They cleaned up at the end of each day and were extremely professional. We could not be more happy with our flooring project and we absolutely love it. Thank you so much, sincerely Paul and TL

Karyn C.

James Marinez delivers exceptional customer service. He knew the answers to my questions before I knew what to ask. He was patient during a long delay in my originally projected materials date and worked around my contractor’s requirements. High 5 all around.

Holly H. (.

As an interior designer, I work with showrooms and manufacturers often.
We recently chose Flooring Innovations for a remodel we were doing in La Quinta because we were impressed with the carpet selection in their showroom. Unfortunately, that was the only positive about our experience of working with them.
They "forgot" to place our custom area rug orders, then placed the order incorrectly, forgetting one of the five rugs. When they finally arrived months later, the driver dropped them off at the residence bound in wire, which they left for us to find wire cutters to open, remove and dispose of the packaging. Then, they placed our carpet order incorrectly and only ordered half the order, so we had to order the rest from a different, newly dyed batch.
These delays created frustration and pushed us past our deadline. But the worst part was the lack of customer service, follow-up and follow-through.
I repeatedly emailed the store manager to speak with him about the issues we were having and he never even responded to me. This company really seems to be lacking in organization, proper training and good management. My client spent over 30K at their business and it was the worst transaction I have ever dealt with in my years of design work.

Mark M.

Sean
I want to thank you for your help in selecting and advising us on our tile job. Came out beautiful. The installers did an outstanding job. The installer that lead was very professional, explained each step of the process, showed up exactly at the time he committed each day. They all cleaned up at the end of each and every day. The install team were very courteous and answered any question I had. My wife and I couldn’t be more pleased with the job Flooring Innovation did for us. I hope we can get our two offices done in October. If at all possible I would really like the same lead installer. We’ll be in to see you in early October for the next round.

Best regards,
Mark and Kathie Maltese

Derek W.

Flooring Innovations just completed replacing carpeting in our bedrooms with LVT. The result is outstanding and beautiful...so much better than carpet that needed so much cleaning (pets). The entire process from purchase to installation were handled with professionalism, friendliness and fair pricing. Will definitely continue to use this firm as needed in the future.

Aloha M.

Although showroom was impressive with lots of tile choices, we were so dissatisfied with the quality of work. The worker arrived at job site with no tools. He spoke minimal broken English. We asked him why he was not starting the job. He said "no tools". "They come". Apparently he was waiting for tools to be delivered by the subcontractor which was over 2 hours later. So much for keeping on schedule. There was minimal supplies & effort used to cover pathway from tile & material debris. We were very disappointed. Its appears that Flooring Inovations does not stand behind the quality of work, worker or clean up.