Dillabaugh's Flooring America - Boise, Idaho

Andy R.

Becca did a great job from the walk through to price quote. It was fast & thorough. When the carpet we selected was out of production to meet our deadline she quickly shifted and got us in front of similar options. The installer (Quin) was on time, professional, and did a great job. He obviously checked his own work because I couldn’t find any punch list items. Great experience from start to finish!

T. P.

I don't know about you, but most home improvement projects that I have contracted out in the past were done with extreme caution due to past experiences with some trades that seemed disinterested.

We purchased our Toll Brothers home in Eagle over four years ago. The main areas of the house had wood flooring and the bedrooms, the stairway to the bonus room and the bonus room all had carpeting. Over these last four years, the carpeting started to wrinkle or show signs that it needed to be stretched, which is hard to do when you have existing floor vents. Our dogs have done quite a bit of damage due to their chasing each other and their claws catching on to the loops also. So, after looking at model homes and seeing wood stairways, we decided we would pursue upgrading our flooring to match the existing wood flooring.

In asking around to friends and neighbors, we were told of a few flooring companies we could get prices from. A few friends told us that Dillabaugh's Flooring would probably be the best company to go with and that they had a great reputation, but they would be more expensive than their competitors.

In taking bids for the work, I am always happy to get multiple quotes to make sure we are all in the same range of scope and to also make sure all bids were apples for apples when it came to what was going to be done.

Christine and Anna from Dillabaugh's came to our home and were prompt in measuring, and pricing. Christine responded to all my phone calls and e-mails about their proposal and answered all of my questions and verified that we were installing the same flooring that was installed 4 years ago. After clarifying quotes with all companies who bid the work, Dillabaugh's was the lowest by less than 1 percent to their nearest competitor. So much for that they would be the highest.

I don't know about you, but I prefer to go with an established company that has a good reputation, especially when they price the work competitively and have a stake in the community, because word of mouth goes a long way in contracting. Dillabaugh's also offers a lifetime warranty on the installation as long as we own the home, which their competitors did not offer.

Since we need some of the rooms to live in, we are phasing the work and splitting it up. Dillabaugh's fulfillment team called, from Brandon and Matt who scheduled the installation and their driver who delivered the flooring a week early so the wood could acclimate, it was seamless and they delivered when they said they would.

Ben and his brother the installers removed our existing MDF painted baseboards carefully, removed the carpet and pad, hauled it away and then started on the prep of our existing subfloor. The install took two long days, which is quicker than we expected, but it was done well.

Phase one was just completed and we could not be happier. With the stairway being better than our expectations and the Bonus room looking far better than before, we are very pleased to have done this project. Phase two will be the remaining bedrooms which we have been able to schedule around our travel also. All in all it has been a good experience and we appreciate the professionalism and quality workmanship that Dillabaugh's Flooring America in Boise has provided so far. Dillabaugh's proposals have the saying, "where friends send friends", so appropriate.

Janet D.

Thank you Raul for helping us to select beautiful, quality tiles for our fireplace surround. We have had the pleasure of working with you in the past for our carpeting needs and we knew that you would provide exceptional guidance and the highest quality products. Your expert tiling installation team were professional, courteous, and communicated well. Thank you again!

Mark P.

Dillabaughs was wonderful to work with! Christine the salesperson was amazing in presenting the options to me. When I decided on real wood she then showed me the different price ranges and vast array of finishes. The installers that came did a great Job. They were meticulous and paid close attention to detail. I could not find one issue with the job! Dillabaughs is a great local company with a great reputation! My advice would be to keep your business local and trust the team at Dillabaugh’s with your project! I am so happy I did!

Amy Y.

Firstly, I'd like to say my countertop is exactly what we wanted. The install was great and it looks beautiful. Now for all of the reasons I'd never recommend or return.
1. After paying for the countertop, the install team was supposed to schedule the measurements, etc. We had to contact our sales person five times to make that happen as the ball was dropped.
2. When purchasing the countertop, we were never informed of a over two week delay on measurements. We were told within the week of payment.
3. When they did schedule measurements, at no time did was it stated the vanity needed to be installed. My construction crew had to install quickly and made the measurement team wait while they were rude to my crew. It makes sense since the scheduler was rude as well. They ended up having to go back to remeasure.
4. 38 days after the payment was taken initially, something went wrong in their system and it dropped off. They never once contacted us about the error and charged the card. Luckily, they remedied it quickly, but it still caused an issue.
Between the rudeness of the install team and the sales team dropping the ball several times, not to mention the card issue, we will take our business elsewhere

Carolyn K.

When we entered Dillabaughs show room we were greeted with a warm smile and hello.
We explained to Teina what we wanted and she began with her great expertise and design knowledge to guide us to the lovely outcome you see in the photos.

Teina is the best. She is so kind, patient and understanding as she walks you through the process of finding what’s right for you.
Tenia also makes sure that everything is done and finished the way it was designed to be and she does so with excellence!!

Ashley J.

We bought a brand new house with split /cuts on stairs and not wearing well after only months. After living in and vacuuming, the seams we were told should fade remained obvious and were everywhere. We had a warranty in place and after months of contact , calls, inspections by many people we had approval to replace.
We pushed to get done before holidays and we’re notified after we ordered new that they could do Tues Thanksgiving week!
We felt like we had to just get it over or risk wait perhaps months more and had paid $1200 to cover difference for better carpe. We chose a replacement fearing same issue with splits, and bad wearing etc if we didn’t upgrade.

Then to pack up our 4 bed house and bonus and all carpeted areas and essentially move out have sectional, beds and dressers disassembled and everything off floor and surfaces. The movers did ok but we did notice dings and trim and paint chips.

2 night away and we were notified carpet crush issue was a issue and was going to have be steam cleaned to fix.
Steam clean didn’t happen because of holiday and now we came home to carpet bits and pieces and scrap and staples on stairs. And now we need to move back in and set up rooms and clean whole house . Carpet crush is noted but honestly I’m too tired to fight

Also trademen, movers and installers used our bathroom!!! I’m sorry but that is gross and should not be expectation of homeowner

Dillaboughs will not send cleaner “ they don’t do that”

We thankfully had 1 night paid of hotel for 6 of us and 2 dog’s compensated but I would not recommend them or wish this on anyone

Well back to cleaning ! Happy Thanksgiving

Robin W.

Every single person was very knowledgeable, professional and friendly from start to finish.
We had a little confusion with the scheduling department, we were told they would take over after our purchase, but when I asked them about scheduling the movers, she stated she didn’t have an order for that, this caused a pretty long circle of phone calls, I couldn’t get in touch with our sales person since they said scheduling would take over. Almost felt abandoned since Christine made us feel so heart warming. We have had our floors for three weeks and love them, we really needed to add some light.
Thanks guys, I would highly recommend you. Nice to use and support a local business.