Daltile, American Olean, Marazzi Showroom & Design Studio - San Francisco, California

Julia D.

The lady working seemed pretty annoyed to have to let someone in despite the fact that it was still within working hours. I work 9-5, and they’re closed on weekends. I made a huge effort to get there before closing with enough time to just glance at things to see if it would be worth it to come back. She was condescending and completely disinterested. I’m pretty sure I was looking directly at the tile that I asked about and she told me she didn’t have it. It felt really weird and uncomfortable, not sure what her problem was.

Tina R.

I made the mistake of buying tiles from this place. First they sent emails that were confusing in dates, and said I could return them within 30 days. Then i bought the same tile again since I didn’t order enough the first time.

They said the normal shipping is 1 week and with expedited shipping I could have them by the end of that week, which would be Friday.

So I paid for the expedited shipping and since I asked for it, they made a note to possibly have it on Thursday.

The tiles did not arrived until the next Tuesday which would be 1 week, so the expedited shipping did nothing. My tile guy who was scheduled for Friday did not have the tiles so he used the other style of tiles which we had in delivered on time from another company for the entire bathroom.

Then I called and said since it was not arrived on time I want to return them, they started by saying that they do not guarantee anything and it is my responsibility that the tiles are not available not theirs!

I said how can it be my responsibility, they kept saying how running a business is complex and shipping is not their responsibility and it is my responsibility that I expedited it. Kept saying she made a note on her system that she did not guarantee, she did nit say that to me, besides I don’t have access to their system. How is that a useful information. She should have told me that. She said They do not accept returns because they don’t have an inventory there and it was ordered from LA, or they have 25% restocking fee.

I said when I first ordered this tile, the manager told me they have return period, now you say you don’t. She went on a cycle talking about running a business and it is my responsibility so I need to pay a 25% fee to return.

I spoke with 4 different people overall, 3 of them were extremely rude, reluctant to sell, careless, and with an attitude I never experienced! The manager was not rude but still not helpful.

So if you may need an inch of customer service, run…

Daniella W.

I was hoping the other reviews were not true, but the lady on the phone (I believe Jennifer) was extremely rude and condescending.

Latham W.

Amazing showroom, with a huge selection of tile, stone, and mosaics. Staff is informed, and very helpful. You don't buy things here, but you can get your orders directed to your local fulfillment centers for your contractor to pick up.

Marielle L.

Such a great crew and a fabulous showroom. I send all my design clients here for their tile.

jackie

Condescending and unhelpful. Will make a purchase from somewhere more welcoming and with better customer service. Thanks.

Simon

Complimentary Design services are amazing here! So knowledgeable and helpful

Jacob C.

Closed early without any signage saying so