Coulter's Appliance - McCall, Idaho

Tarcisius

I ordered a refrigerator from Coulter's for a client of mine in Cascade, and paid for it in advance, plus delivery and haul off charges. They delivered the refrigerator, but it arrived slightly damaged and dented on one of the sides. My client accepted the refrigerator after the delivery guy told my client that the store would provide a discount for the damage; but Coulter's already fully charged me for it and the they will not return my call to discuss the damage and a discount refund. I will gladly change the 1 star review rating if the store will return my call and issue a discount for the damaged refrigerator.

UPDATE: Marty at the store is working with their supplier to get the damaged discount applied to our charge. Thank you.

Pat T.

Horrible customer service. Not interested at all in taking an order for a microwave. They told me the one I wanted was not available, didn't return my call then lied to me that they tried calling 10 times but no answer. The next day I order that "not available" microwave from another retailer. That was the second lie they told me. I don't know how these people stay in business.

Dave B.

After reading some of the reviews, I was skeptical. I called them with a problem that I could not fix on my washer, they came out before the end of the day and fixed the problem and charged me a VERY fair and reasonable rate. Very good customer service!

Alana

Highly recommend! I appreciated the knowledgeable staff at Coulter's who were able to help me select the right dishwasher. Scheduling for delivery was easy and Skye did an excellent job with the installation. I appreciated that he was extra careful not to scratch our hardwood floors. My husband and I purchased a GE dishwasher and love it. Supporting local business was also an added benefit.

Jason P.

I hired them to make a repair on my dryer. The day the repair was completed, they were called to let them know the exact same issue was still happening. Despite numerous phone calls, as well as visiting their office in-person, to either come back out or to refund the money has led to nothing; each time they have told me they will be out to resolve the issue.

Terry T.

A lot of positive reviews here, so hate to spoil it but will. We bought a stackable from them 2 years ago. Sale went fine, but then we had to load it ourselves cause no one was available to help us. After we got the washer home, within a year we had to call an outside provider to repair it, twice. This week something we washed put a hole in the agitator. Called Coulter to see if someone could come down from McCall to Cascade to fix it, they said they would get it arranged. After additional calls asking them "when", I was told someone would call me back, no one ever did.

Jill C.

I ordered a new range from them in September of 2020 and was told it would be a month, I had to be the one to keep calling them for updates of when it would be in as GE kept bumping the date out further and further. Finally, received the range 6 months later and low and behold, it is damaged. I notified them and sent photos and they said that GE said they would send new parts for it and I told them that I wasn’t going to wait another 6 months for parts and they could give me a credit on the range and I would just live with the damage. Kelsey said that GE would have to decide if they will do that. More time goes by and no phone calls from Kelsey or GE. I call again. Kelsey says they received 1 part but not the other. I said I was done waiting and I want a credit! She said she will talk to her GE rep and get back to me. Well, it’s been over a month again and still bo communication! 4 months and I still don’t have the parts or a credit! It is horrible customer service when the customer is the one reaching out all the time! Next time I will drive to Boise as I know they care about customer service.

Gordon

Made two separate appointments for service of our oven. NO show, NO call each time. Guess they only want to sell new appliances. Poor customer service for a local business.