Cheney Flooring & Home Design - Burley, Idaho

Anna S.

Cheney flooring redid all our flooring including carpet installation and hardwood installation. Our home was built in 1900, so as you can imagine there were a lot of roadblocks and unforeseen issues. There were slope transitions between rooms, poor installation from previous renovations, rotting subfloors and more. Despite all this, Cheney flooring was professional and thorough. They were able to combat all the issues and provide a beautiful finished product. Not to mention the unbeatable prices. I highly recommend them for all your renovation needs.

Jorden S.

After much consideration, we chose Cheney Flooring & Home Design for our hardwood floors and carpeting in December of 2023, attracted by their wide selection and promises of professional installation. Regrettably, our experience has been profoundly disappointing and falls well below the expectations set at the outset.

The installation process led to significant damage within our home; our baseboards were severely damaged during the process, and we discovered holes in our drywall where the baseboards had been removed. Further, the hardwood floors themselves, which should have been a key upgrade to our home, are a continual source of frustration. Incorrectly glued down, they constantly move and lift from the ground, posing not just a visual imperfection but a potential safety risk.

Moreover, the aftercare and customer service have been notably absent in our experience. The lack of responsiveness to our concerns has only added to our dissatisfaction. This silence is particularly disheartening from a company that markets itself on the quality of its customer service and installation expertise.

Based on this experience, I must advise against using Cheney Flooring & Home Design. The inadequate installation, resulting in both aesthetic and structural issues, combined with a lack of effective communication, has led to a regrettable outcome for us. For those in the market for flooring services, it would be prudent to consider alternative providers to ensure that both the product and the installation process meet your standards.

S B.

I had been looking for a more modern, blue reclining sofa for over a year. I had seen some I liked online and other places but the price was so high. I was surprised and thrilled to find out that Cheney’s flooring and design also sold furniture that I had not seen at any of the furniture stores in this area. The couch I had been waiting to drop in price online was available at a great price through their store. Go check them out Whittney and Kyle will help you find just what you need. Tell them what your looking for and they will do their best to make sure you get quality products with a nice price tag.

Chelsie W.

Cheney Flooring has been fantastic during the complete floor remodel of our 3000 sq ft home. They were patient with me as I took time picking out the type of carpet, LVT, and tile I wanted. They were prompt in providing competitive prices and offering their professional opinion. The installation went smooth and very quick of all the flooring. These guys really know what they are doing. I would recommend them to my friends, family or anyone else looking for good, quality work.

Steve D.

I’ve made two purchases, 1st was new flooring for my kitchen and dining room. Great selection and knowledgeable about the products so I could make an informed decision. I got a beautiful wood looking flooring that is waterproof or if a piece does get damaged can easily be replaced without having to do the whole floor. Next I ordered carpet for my upstairs rooms. Kyle does a very nice job of laying both the carpet and kitchen flooring, painted and stained molding to match my flooring and installed it. Very happy with the results. Also purchased carpeting for a rental we were renovating. Kyle just does very nice work and I would recommend him.

Michele J.

I looked all over for flooring for my kitchen and new dining room we added on. I was strugglong trying to find the right color. Cheney flooring offered to come to my house measure and his wife Whitney helped me find the perfect color. They were amazing to work with I would recommend them to anyone!

paul F.

My experience with Cheney flooring.....
Well I came to Cheney flooring because I was experiencing a bad experience with home depot on line order service.So I came to Cheney with the intention to offer an upgrade to a home owner at my expense due to the delay. I explained this to Kyle and it seemed that he truly wanted to help. In fact he offered a discount on the product and when he realized I do cabinets he asked if I would like to put a display in his front showroom.I accepted and we shook hands, I left with samples. When I brought back samples I was excited to tell him that I already had my display in production. He informed me that his wife changed his mind for him. Well it was upsetting but I said ok I'll place my order as soon as funds were returned from home depot. And he gave me the price and time line of 5 days for delivery once I order.
Two days later I called in my order to Kyle and this was the first I heard of a freight charge. Since I was short and it took me by surprise Kyle was gracious enough to order the material that I was paying for to get the ball rolling and said I could pay tax and freight within two weeks that would be fine. That way I could still get the flooring in five days and not upset the home owner. I thanked him sincerely and passed the info to the home owner. 9 days later the material was not there and anxiety was building on my end , Kyle assured me he would let me know as soon as he received the material and I must say, his demeanor after the order was placed and the deadline had expired was.... Rude. Well I decided to start laying sub floor thinking he would call any day.
Now get this ... The home owner apperiantly called Chaney's and Whitney who I've never met told them the flooring has been there and I couldn't afford to pick it up. And gave the material that I paid them for in my name to the home owner and Whitney or Kyle never contacted me that it had arrived.
That evening the home owner informed me I would not be doing her floor because it was taking to long to get the material. I called Cheney's the next day left a message and later received at least 2hrs of some of the most rediculous unprofessional descusting text messages I think I've ever witnessed from Whitney. So after all of that comes the grand finally guess who stole my job from me guess who didn't tell me the material was in guess who gave my order away and lied about me not affording it . How would Whitney know 10 days later if I had 200 in my pocket? I feel what Chaney Flooring did was illegal immoral unethical cowards manipulating unprofessional
Low down rotten deceaving crooked B.S.
That was my experience . I gave 1 star because this should earn them some kind of an award ... My God

Tracy L.

Bad Experience. I ordered flooring and had to put 1/2 the money down upfront. A couple of weeks later I received a phone call stating the flooring is in and they would like to schedule a time for installation within 2 weeks. I marked my calendar and took the needed time off work to be there on the scheduled date and time (It had been almost 1 month since they cashed my deposit by this time). They were a no show. I called several times and there was no answer. Finally a gal answered and said I was not on the schedule and asked who I talked to and I didn't remember who that was, then she said she would call me right back. 20-25 minutes later I called, no answer. I called again, she answered and started to give me several excuses - computer issues, my flooring is still in transit, hurricane back east, problems with office staff, etc. I demanded my money back and would be at their shop in 10 minutes and then came more excuses - vendor has the money, not able to cut a check today, it could take up to 24 to 48 hours before the funds were available, etc. I said I will give you until 1:00 pm tomorrow to have my check ready. (If there isn't another review from me, then I did get my money back). Ok, I didn't get my money back. The owner, who is also the installer, apologized, gave me a discount and installed my flooring 4 days later. He did a good job with the installation but it wasn't the color I had chosen. I had a photo of the sample I wanted and he agreed that was not what he had started to install. I didn't mind the color and didn't want to deal with the hassle of him having to correct the error. The only problem that I had with this Contractor was his personnel. He should seriously get rid of the individual(s) that created the problems if he wants to run a successful business.