Cabinets To Go - Commerce, California

Orson V. G. I.

Avoid Cabinets To Go and HausPro – A Disjointed Process That Has Ruined Our Holidays

Our experience with Cabinets To Go (CTG) and their third-party provider, HausPro, has been a nightmare. They took our money, broke promises, and left us to salvage a kitchen remodel that has caused tremendous stress during what should have been a joyful holiday season. Their failures have not only disrupted our remodel but also forced us to cancel Thanksgiving and Christmas family gatherings, with no accountability or meaningful effort to make things right.

A Failure to Deliver on Promises
We placed our order on November 6 with a clear commitment from CTG that the countertops would be installed before Thanksgiving. Instead, we’ve been left without countertops and with no recourse to fix the situation. The name “Cabinets To Go” suggests they manufacture their own products, but this is misleading; all manufacturing is outsourced to a third-party provider, HausPro. This lack of transparency set the stage for a chaotic, disjointed process.

Mismanagement and Lack of Solutions
Despite having weeks to address issues, CTG and HausPro have failed to meet deadlines or provide viable alternatives. Our originally selected quartz countertops—chosen months ago—were suddenly unavailable due to a backorder. Instead of offering a comparable solution at no additional cost, they demanded $2,000 more for a replacement, despite us already spending tens of thousands of dollars on this remodel.

Damaged Products and Delays
This incompetence began before the countertop fiasco. Many of the cabinets we received were damaged or broken upon delivery, requiring weeks for replacements. With their operations based out of state, every delay compounded the overall timeline. Their process is painfully slow, with no effective coordination to ensure customers receive quality products in a reasonable timeframe.

Poor Communication and Lack of a Point Person
One of the most glaring failures has been the lack of communication. While the East Coast regional manager has been helpful at times, his responses are often delayed by days, and we have no direct line of contact to address urgent issues. This has made resolving problems or receiving timely updates virtually impossible. Before we made our payment, CTG’s team was attentive and responsive. Once the payment was processed, their support vanished, leaving us without a consistent point of contact to manage this project.

Ruined Holidays and Disregard for Customers
The personal toll of CTG and HausPro’s mismanagement cannot be overstated. Their inability to deliver forced us to cancel Thanksgiving plans, and now, as Christmas approaches, we are still scrambling to find countertops. Family members who bought plane tickets to celebrate with us had to cancel, leaving us heartbroken and embarrassed. Instead of planning festive gatherings, we’ve been left to piece together a solution for their failures, with no support or concessions from these companies.

Unethical and Predatory Practices
CTG and HausPro’s refusal to honor their commitments and their demand for additional payment to correct their own mistakes is unethical and predatory. Their disregard for our trust, time, and money shows a blatant lack of professionalism and integrity.

Conclusion
Cabinets To Go and HausPro have turned what should have been an exciting renovation into a deeply frustrating and disappointing ordeal. The mismanagement, lack of communication, and refusal to take accountability reflect an organization that does not value its customers. If you are considering their services, I strongly urge you to reconsider. We expected reliability, professionalism, and quality, but instead, we were left with broken promises, financial strain, and ruined holidays.

Nairi P.

This was my second time getting cabinets from here and we had a great experience! Trent was really great to work with. He helped us with our design and made any changes we requested. He even made suggestions that helped us save money and made our kitchen better. They shipped on time, and the product is great quality especially for the price. I would highly recommend!

Janeth C. ?.

We recently purchased cabinets through Trent, and we are very excited and happy with the experience! He was incredibly helpful and knowledgeable, guiding us through every step. Trent’s professionalism and attention to detail made the whole process smooth and stress-free. Highly recommend! We are so excited to receive and see them up.

Michelle C.

Came here after shopping several other cabinet places such as Home Depot and Lowe’s. Trent was very detailed and helpful and helped me pick out my dream kitchen. Would definitely recommend.

Joseph G.

Trent is very knowledgeable and helpful. He designed our kitchen exactly how we wanted it. Very friendly, answering all the questions we had. First class service.

Najma K.

We bought our kitchen cabinets with Elias today. He went over all the available options to fit our needs and was very friendly, understanding, and patient with us the entire time. Highly recommend him and Cabinets to Go for your kitchen remodel!

G P.

Working with Trent to order our pantry was fantastic. He was very knowledgeable of and professional. We are so happy with our pantry and the service we got. Would strongly anyone to make an appointment with Trent.

Timothy Z.

Trent is was extremely helpful and had some nice suggestions to complement the architectural design that we brought in. I highly recommend the Cabinets To Go store in Commerce, CA.