ADU - Appliance Distributors Unlimited - Gaithersburg & Rockville Showroom - Gaithersburg, Maryland

Luz M. D. R.

Excelente

Erik L.

We are happy to work with Keno Davis, with whom we had worked before. He did a great job helping us sort out the key differences between two Miele washing machines. To our surprise, we ended up purchasing the slightly less expensive one than we thought we might get when we walked in.

The ordering and delivery were painless and we now have a new washing machine that we hope will live up to the legacy of the Miele we had for the last 18 years... that we also bought at ADU.

Larry F.

This store sells a wide variety of appliances to meet all price points. Their price on a Maytag dishwasher was better than the big box hardware retailers, and delivery, installation and removal of our old unit was only $50 total. I will use them again for all of my appliance purchases.

Suzie R.

When we were initially planning a complete kitchen renovation and met with a few kitchen design groups in the Bethesda and Columbia areas and talked to friends who had purchased appliances, we heard over and over that ADU was the place to go. We had decided on some of the appliances we wanted to buy (Wolf induction range and steam oven, Sub-Zero refrigerator) and visited the ADA showplace in Gaithersburg on several occasions. We ended up buying all of our kitchen appliances at ADU; this turned out to be efficient and a lifesaver when we had a size issue with the microwave drawer and needed to switch it out for a different model that fit better in the island cabinet.

We ended up working primarily with Kyle Gladden over the seven-month process (Sept 2023-April 2024). He showed us various appliance options, answered questions, and worked through many details over the months. It was most practical for us to purchase all our appliances at one place. ADU carries a wide selection of quality appliance options and offers some discounting as well. I could not have imagined getting 7 appliances at 7 different places, managing those deliveries and schedules, and so on. This turned out to be the best approach as Kyle knew the big picture of what we were trying to accomplish and when, and it simplified deliveries, asking questions, and making changes.

Kyle is pleasant, professional, responsive and very easy to work and communicate with. When you are undertaking such a big project you need to work with pleasant people who can help you get the job done! It’s a necessity! On occasions when Kyle was out, we could easily reach someone else who could help us in the office. Everyone we encountered in the office and the phone was pleasant, knowledgeable, not pushy, and responsive.

We’re happy to recommend ADU for new appliances.

Reston N.

Just moved to new condo and dishwasher crashed. ADU had provided a friend good service and product, so off I went to the Chantilly showroom. With the container shipping problems, Bosch dishwashers were on a 5-8 month delay. Luckily I had Alex helping me, and he pulled a rabbit out of a hat! There were 5 remaining dishwashers in Baltimore, and he secured one with a quick turnaround. Not only that, Alex followed everything up with me—excellent customer service!

Christina M.

Zebb, and Will were extremely efficient, friendly, and careful with the product we purchased!! My Grandmother, has not had a new dishwasher in over 30 years. This absolutely made her day especially with their fantastic customer service. Well done!!!

Sarah B.

My husband and I worked with Lisa to select our appliances for a new home. She was very knowledgable about all appliance brands including price, lead time, current reviews, etc. We had to restock and order new appliances due to size limitations. Lisa provided options that fit our budget and space very quickly. She was very responsive and understanding of our situation. She kept us updated on delivery times throughout the buying process. ADU is also able to provide wonderful recommendations for appliance installers. I would highly recommend purchasing your appliances from ADU in Gaithersburg.

Maria L. S. E.

The showroom and selection are great, and so is the staff...when they are selling you your appliances.
I bought every appliance for my kitchen at ADU Gaithersburg- when everything was installed, the Miele warming drawer did not work. Of course I called ADU to get a replacement- they said NO! They said it is under warranty so they can have it serviced. Of course I am not pleased with that answer- I bought something new, at retail price, and I am not getting what I bought. They said they can do nothing for me, so I should just deal directly with Miele. Not the answer you expect after purchasing everything from them.
Very, very disappointed with the post-purchase service.